For investors who decide not to use the internal complaints scheme to resolve complaints and dispute issues, you can contact the New Zealand Financial Dispute Resolution Service (“FDRS”).
FDRS is a free and independent approved dispute resolution scheme for settling disputes between customers, and the organisations that provide them with financial services and advice. You will not be charged for FDRS services. To resolve any disagreements, please contact the Financial Dispute Resolution Service at:
Financial Dispute Resolution Service
Level 9, 109 Featherston Street
Telephone: 0508 337 337
International calls: +64 4 910 9952