On October 28, the State Post Bureau announced that it had held a regulatory talk with ZTO Express-W (02057.HK). The bureau cited irregularities in the company's business practices, including arbitrary adjustments to operational rules, subpar service quality, and inadequate measures to protect couriers' rights.

The State Post Bureau urged ZTO Express to strictly fulfill its management responsibilities, improve service quality, strengthen compliance systems, safeguard couriers' legal rights, and uphold fair market competition.

In response, ZTO Express stated that it would fully investigate and rectify the issues raised, implement improvements across its network, and further enhance service quality, compliance, and protections for employees and franchisees.

According to its latest interim report, ZTO Express reported revenue of 22.72 billion yuan in the first half of the year, up 9.8% year-on-year. Operating costs rose 21.5% to 17.089 billion yuan, while net profit attributable to shareholders dipped 1.4% to approximately 4 billion yuan.