JD Health's head of internet medical business recently disclosed that JD Internet Hospital, one of China's first independently established internet hospitals to obtain an operating license, now handles over 500,000 daily consultation inquiries, with customer satisfaction reaching 98.9%.
While continuously enhancing its comprehensive service capabilities, JD Internet Hospital has also prioritized strengthening its specialized disease service system. It has successively upgraded its dermatology hospital, mental health center, and traditional Chinese medicine hospital, with plans to add andrology and oncology specialties in 2025, establishing specialized disease studios in collaboration with nationally renowned experts.
JD Health has now established a one-stop closed-loop service covering "medical care, testing, diagnosis, and medication." From online consultations and test requisitions to nurse home visits for sample collection, report interpretation, and medication delivery, users can complete the entire diagnosis and treatment process without leaving their homes. Furthermore, the service supports medical imaging examination appointments in numerous cities across the country, further expanding its service boundaries.
The负责人 mentioned that in 2025, the closed-loop linkage of "pharmaceuticals/medical devices + medical services" will be further expanded. Additionally, in supporting the growth of medical device brands, JD Internet Hospital has developed a comprehensive support system spanning from physician communication and user management to hospital scenario outreach.
Regarding physician communication, JD Internet Hospital utilizes a mix of online and offline academic conferences, brand cloud academies, and one-on-one expert interviews to precisely target doctors in relevant departments, systematically enhancing their understanding and application levels of medical device products.
In terms of user management, JD Internet Hospital leverages its in-house team of health managers and nutritionists, combined with intelligent operational tools, to provide users with full-cycle health management, achieving a closed loop from cognitive education to long-term repurchasing.
Furthermore, JD Internet Hospital is actively exploring a "hospital scenario digitization" model. Through Direct-to-Patient (DTP) services and integrated online-offline public welfare projects, it helps brands achieve seamless connectivity between in-hospital and out-of-hospital scenarios.
In the area of research support, JD Internet Hospital provides pharmaceutical and medical device companies with a digital research platform. By utilizing intelligent follow-up and data collection tools, it enhances the efficiency of clinical research.