On August 11, CM BANK convened the "2026 Wealth Partners Forum" in Guangzhou, themed "Tides Rise on the Pearl River, Wealth Writes a New Chapter." The event gathered 80 leading insurance firms, fund companies, wealth management firms, private equity institutions, and trust companies in Guangzhou to exchange insights on future trends, explore growth opportunities, deepen ecosystem collaboration, and discuss new frontiers in wealth partnerships.
During the forum, CM BANK officially announced a major milestone in its retail banking operations: its retail AUM (Assets Under Management) balance has surpassed 18 trillion yuan, marking an increase of over 2 trillion yuan compared to the same period last year. This achievement highlights the bank's operational resilience in navigating market cycles and its sharp acumen in seizing market opportunities.
Relentless Pursuit of the "Five More" Principles
Wang Xiaoqing, Secretary of the Party Committee and President of CM BANK, stated in his forum address that the bank and its partners form a symbiotic ecosystem built on division of labor, co-prosperity, and shared destiny. He emphasized that CM BANK wealth management consistently prioritizes the customer, treating customer satisfaction and experience as the primary starting point and ultimate goal. The bank is upgrading its systematic wealth management methodology to provide a closed-loop service that addresses clients' asset allocation needs throughout their life cycles. Leveraging AI capabilities, CM BANK aims to deliver more comprehensive, faster, and more professional services to both customers and partners through enhanced technology applications.
Wang Xiaoqing outlined that in future collaborations, CM BANK will steadfastly pursue the "Five More" principles: More Open—maintaining an open mindset by further opening channels, scenarios, ecosystems, and resources. More Focused—concentrating on the core of customers, their experience, and long-term value, avoiding impatience, utilitarianism, and short-sightedness. More Professional—continuously refining capabilities in asset allocation, market analysis, product selection, and investment research collaboration to navigate cycles with expertise. More Warm—ensuring comprehensive lifecycle client companionship, emotional support, and expectation management, so that wealth management and insurance services offer not just returns but also warmth, commitment, and responsibility. More Comprehensive—expanding cooperation beyond existing wealth management areas into the full spectrum of financial services.
Wealth management connects millions of households, safeguarding people's savings and asset appreciation. The underlying assets of all products support the high-quality development of the real economy. The ultimate mission of rooting in this industry and deepening this track is to make residents' wealth more stable, the financial ecosystem healthier, and the real economy more benefited.
Launch of "AI Companion"
According to Wang Xiaoqing, CM BANK's AI system has achieved a very high scale in data utilization and scenario empowerment, with continuous investment, ongoing model iteration, scenario optimization, and ecosystem integration. At the forum, CM BANK unveiled its new "AI Companion," an AI agent designed to empower partners. This follows the bank's earlier launches of "Xiao Zhao" for customer service and "Xiao Zhu" for employee assistance. Together, "Xiao Zhao," "Xiao Zhu," and "AI Companion" form a coordinated retail intelligent application matrix covering C-end, B-end, and internal operations, creating greater value for customers and partners. CM BANK's retail service model is evolving from "human + digital" to "human + Agent."