On November 25, ZTO Express-W (02057) unveiled its 2025 "Double 11" performance report. During the promotional period (October 20 to November 21), ZTO demonstrated balanced growth in both service quality and volume, emerging as the only express delivery company handling over 100 million daily parcels across collection, transfer, transportation, and delivery operations. The company maintained leading positions in both sign-off and storage services, earning the top comprehensive ranking across platform evaluations with its "all-round warrior" service capabilities.
ZTO continued its decade-long dominance in "Double 11" parcel volume. Its rural market performance stood out particularly, with upstream rural parcel volume growing 19.5% year-over-year. The company led in multiple service metrics including reverse logistics volume and on-time doorstep delivery rates. Through data-driven optimization and last-mile coordination, ZTO improved its collection-to-delivery success rate by 0.76%.
The company's "Courier Manager" system enhanced network efficiency, boosting work order processing speed by 42.16% and significantly improving after-sales resolution for merchants. Capacity expansion saw four new transit centers operationalized: Northern China Headquarters (Langfang), Southwest Headquarters (Jianyang), Changchun (Jilin), and Guilin (Guangxi), collectively increasing network capacity by 22.5%. These facilities improved regional sorting efficiency by 2-6 hours, with the Northern hub capable of processing 12 million parcels daily during peak periods.
ZTO maintains industry-leading transportation capabilities with over 10,000 line-haul vehicles, supplemented this year by 3,000 autonomous delivery vehicles to ease peak season pressures. Its network of 16 million smart locker compartments enhances both customer convenience and courier efficiency. This comprehensive operational strength positions ZTO for sustained market leadership, with ongoing service upgrades, network optimization, and technological innovation laying the foundation for high-quality development.