Lufax Holding (HKEX: 6623, NYSE: LU) published its 2024 Environmental, Social and Governance Report, detailing activities and metrics in areas such as inclusive finance, technology innovation, and sustainable operations for the year.

In terms of inclusive finance, the report notes a total outstanding loan balance of RMB 216.90 billion serving nearly 25.90 million small business owners. The consumer finance segment reached RMB 50.10 billion in total loan volume, covering close to 10 million customers, with around 82% of them located in third-tier and lower-tier regions.

The document highlights a push toward digitalized lending processes, including an AI-empowered loan application solution reportedly reducing application steps and processing time by over 30%. Customer complaint resolution achieved a 100% response rate, while a targeted training initiative delivered more than 24,858 sessions company-wide.

On sustainability practices, Lufax Holding reported a 23.70% drop in electricity consumption, a 6.80% decrease in water usage, a 46.70% reduction in paper use, and a 25.40% cut in greenhouse gas emissions compared with the previous year. Regarding supply chain, 98% of partner organizations signed an integrity commitment, and 100% passed annual on-site ethical and environmental assessments.

The report reflects broader social contributions, including financial support for rural revitalization programs and donations for biodiversity measures and consumer education on financial risks. According to the published information, Lufax Holding carried out 1,030 public awareness events on consumer rights, covering more than 16.13 million participants. These initiatives align with stated goals of building a responsible and sustainable financial services platform.