Black Cat Complaint has released its March red and black list for enterprise complaint handling. The data, sourced from the Black Cat Complaint platform, reflects how companies resolve complaints filed through the service. By the end of March 2026, the Black Cat Complaint platform had cumulatively received over 34.17 million valid consumer complaints, with over 850,000 valid complaints filed in March alone. To more precisely and promptly reflect the customer complaint handling performance of companies across different consumer sectors, the red and black lists are not only categorized by industry but also feature a "Most Watched Sectors List" based on recent trending consumer issues, providing consumers with more valuable reference points.

Gaming Transaction Platforms: PanZhi Agency Fails to Honor Purchase Protection PanZhi Agency, NetEase's Treasure Pavilion, Account Rental King, Buy Account Bar, and XuBei Network were listed on the March 2026 service blacklist for gaming transaction platforms. In March, consumers reported on the Black Cat Complaint platform that after purchasing game accounts and associated purchase protection services from PanZhi Agency, the sellers became unreachable and failed to deliver the accounts. PanZhi Agency reportedly refused to honor the purchase protection and compensate accordingly, offering only a 10 RMB goodwill gesture instead. Over the past 30 days, PanZhi Agency has not responded to any complaints.

Black Cat Complaint's March Industry Red and Black Lists Shared Services Black List: Guangyu Cost Swap, Zhihui Xiaolian, Xiaodian Technology, Hello, Xiu Dian, Yuekuai Flash Charge, Xiaoliu Sharing, Pumpkin Hero, Wukong Quick Charge, Beidian Red List: Monster Charging, Jiedian, Soudian, Songguo E-bike, Jubao Charging, Renmin Chuxing, Chengdu Chengke Zhishang

Shopping Platforms Black List: Taobao Mall, Xianyu, Tmall, 1688, Paiji Tang, Jitang Device Rental, Alibaba Business Advisor, JD Daojia, Miao Suda Appliances, JD Mall Red List: Qianshanji, Xinyuehui Mall, Shanchao Technology, GOAT, Aizuji, Hangzhou Zaidao, Tmall Supermarket, Dongfang Fuli Wang, Huigoubang Mall, Haitao Duty-Free Shop

Travel, Transport, and Accommodation Black List: Capital Airlines, West Air, Shenzhen Airlines, Chengdu Airlines, AirAsia, Agoda, Kunming Airlines, Fuzhou Airlines, Jinpeng Airlines, Aslan Airlines Red List: Qingdao Haiyunduan, Four Seasons Guibin, eHi Car Rental, Qunar.com,神州租车 (CAR Inc.), Flight Manager, Chengdu Haiyang Shanglv, Ziru Travel Agency, Jinjiang Inn

Entertainment and Lifestyle Black List: WeChat, Qianwen,巨量引擎 (Ocean Engine), Lekesports, Tencent,摩天轮演出票务 (Moti Wheel Ticketing),微商相册APP (Weishang Album App),峰峻文化 (Fengjun Culture), Mitako Xiatao, Fenwandao Red List: Shenzhen Youshu Zhihui Technology Co., Ltd., iQiyi,驾考宝典 (Driving Test Guide), Lizhiyun Service, Tietie, Yunxi Technology, Heyou Technology, Miantu Technology, Guangdong Tianchen, Beijing Jingtian Chuangke

Education and Training Black List: Zhonggong Education, Duolingo, Zhengzhou Ju Muxing Education, Acadsoc, Dongao Accounting Online, Shenzhen Guoda Internet Education, Guangdong Zhonglian Wanjia Education, Xingqing Zhijing, Shenting Education, Guo Zhiyuanhua Education Consulting Co., Ltd. Red List: Ahu Medical Exam, Lihua Education, Yuanfudao, Henan Zhong'an Jianpei, Shifang Education, Niukou Family Education, Qiantang Education,猿编程 (Yuan Programming), Rehan Dance, Fenbi Civil Service Exam

Finally, Black Cat Complaint reminds all consumers: The service helps consumers resolve disputes free of charge. Any claims of charging fees to resolve complaints, whether in the platform's name or as a partner, are impersonation and fraud. Consumers are urged to stay vigilant and promptly report such accounts to the official platform and the police. After filing a complaint on the Black Cat platform, the involved company will contact the consumer directly. The platform itself will not proactively contact users to assist with refunds. Consumers are advised to use official channels for dispute resolution and not to trust third-party agencies or individuals offering refund assistance to avoid scams. Report any fraud to the police immediately. Official channels for filing complaints are: The Black Cat Complaint official website (https://tousu.sina.com.cn/) The Black Cat Complaint client (download from official app stores) The Black Cat Complaint mini-program (available on WeChat, Baidu, Alipay, Douyin) If you encounter impersonator accounts, report the details to the official Black Cat email: heimaotousu@vip.sina.com

To prevent personal information leaks and scams, please note the following: 1. Before submitting a complaint, carefully check if your text or image evidence exposes private information such as your name, contact details, address, order numbers, or tracking numbers. If images contain private data, obscure or redact them beforehand. 2. Use official channels for dispute resolution. Do not trust contact methods or accounts claiming to be staff provided via private messages or comments. Avoid adding strangers on QQ or WeChat, and be especially wary of claims like "pay to prioritize handling" or "special channels for refunds." 3. Never provide bank card numbers, passwords, ID numbers, or verification codes to strangers. Do not transfer money via QR codes or suspicious links. If scammed, report it to the police immediately. 4. Be cautious of incoming calls from numbers starting with 00 (international calls) and do not trust the displayed caller ID name. 5. Legitimate company customer service will process refunds through the original payment channel. If asked to use alternative methods like QQ, Alipay, WeChat, or specific links, be vigilant. Avoid providing personal information or making transfers for "unfreezing fees," "verification fees," or "deposits."

To better concentrate resources and serve users effectively, Black Cat Complaint currently only accepts complaints related to actual consumer disputes. Your understanding and support are appreciated.