China has entered its peak annual flood season starting July 1st.

Influenced by Typhoon Maysak, extensive heavy rain and strong winds have impacted provinces including Hainan, western Guangdong, and southern Guangxi, with multiple reservoirs facing critical situations in cities like Nanning and Guigang within the Guangxi Zhuang Autonomous Region.

To address the severe and complex flood control situation and enhance disaster relief efforts, Ping An Insurance (Group) Company of China, Ltd. has activated its highest-level emergency response protocol.

The company has established a "Heavy Rain and Flood Disaster Emergency Response Team" to reinforce its integrated "Prevention-Rescue-Claims" emergency service system, demonstrating its commitment to serving the public through finance.

Additionally, through the Shenzhen Ping An Public Welfare Foundation, it will donate rescue supplies and epidemic prevention medicines to actively participate in post-disaster reconstruction and help affected residents restore their lives and livelihoods swiftly.

Initial Claims Data and Impact

Since the flood season began in July, as of 11:00 AM on July 7th, Ping An Property & Casualty Insurance, a subsidiary of the Ping An Group, has received a total of 10,504 customer claims, with estimated compensation exceeding 1.1 billion yuan.

Of these, the hard-hit Guangxi branch received 4,329 claims, with preliminary estimated compensation amounting to approximately 71.0607 million yuan.

Currently, Ping An Life, Pension, and Health Insurance have not identified any customer claims from the disaster.

Coordinated Emergency Management Structure

To better respond to sudden flood disasters, the Ping An Group has established a three-tier联动 coordination mechanism involving the group itself and subsidiaries including P&C, Life, Pension, Health Insurance, and Financial Services.

The "Heavy Rain and Flood Disaster Emergency Response Team" is led by Group Co-CEO Guo Xiaotao, with deputy leaders including Group Board Secretary and Brand Director Sheng Ruisheng, Chief Administrative Officer Wang Zhiliang, Ping An Life Vice Chairman Cai Ting, Ping An P&C Chairman Long Quan, Ping An Health Insurance Chairman Zhu Yougang, Ping An Financial Services Chairman Lu Yue, and Ping An Pension Chairman Gan Weimin.

This team is responsible for coordinating and advancing all disaster relief and response efforts.

Resource Mobilization and Proactive Prevention

Ping An has urgently activated its five national emergency supply warehouses located in the Beijing-Tianjin-Hebei region, Yangtze River Delta, Pearl River Delta, Central China, and Hainan, covering 23 provinces and regions.

These warehouses operate on a "use-and-replenish, dynamic保障" mechanism, ensuring a 100% response rate to major disasters.

Currently, the Pearl River Delta and Yangtze River Delta warehouses have dispatched over ten thousand emergency items, including water barrier boards, drainage pumps, lifeboats, and inflatable sandbags, to support disaster relief in Guangdong and Zhejiang.

Emphasizing that prevention is more critical than compensation, prior to Typhoon Maysak's impact, Ping An P&C utilized its self-developed "Eagle Eye DRS 3.0" system to dynamically assess rainfall and flood risks.

Through channels like the Ping An Good Driver app, Enterprise Bao, and Ai Nong Bao, it targeted four major customer groups: vehicle owners, agricultural clients, enterprises, and families.

From July 1st to date, the Eagle Eye system has issued over 97.28 million warning messages related to typhoons and heavy rain.

Teams have been deployed to farmlands to assist farmers in harvesting crops ahead of the storm.

Ping An P&C's agricultural insurance team in Guangxi developed customized "one household, one plan" disaster prevention strategies based on local agricultural characteristics, implementing precise loss reduction interventions for specialty industries like sugarcane and dragon fruit through measures such as building windproof supports and clearing drainage channels.

In communities across Guangdong, Guangxi, and Hainan, Ping An's Communist Party member emergency response vanguard teams proactively distributed flood prevention materials like sandbags and barrier boards to basement parking garages in flood-prone residential areas, delivering "Flood Prevention Notices" door-to-door to clarify emergency procedures and responsibilities, helping residents improve self-rescue capabilities and striving for zero vehicle damage and zero casualties in basement areas.

Rapid Rescue Operations

Following the flood disasters in Guangxi, Ping An promptly assembled specialized rescue and claims support teams.

The Guangxi emergency response党员先锋队 is assisting with抢险救灾 under local government guidance, providing救援 to all affected individuals regardless of affiliation.

Rescuers are conducting area-based, door-to-door checks for affected people, vehicles, and property,全力开展施救工作.

Concurrently, all insurance subsidiaries have fully opened green channels for storm-related claims, setting up temporary emergency service points in key disaster areas, supporting online self-reporting, remote video surveys, and simplified damage assessment documentation.

便民举措 such as waiving on-site re-inspections and paper documents are in place, ensuring immediate contact and response after a claim is reported.

Streamlined Claims and Reconstruction Support

Once the disaster situation stabilizes, Ping An will adhere to the principles of "compensating all eligible claims, paying quickly where applicable, and providing reasonable advance payments."

It will implement a "Four Fast" claims service—fast survey, fast rescue, fast assessment, fast payment—alongside mechanisms for quick settlement of small claims and prioritized handling of large cases to ensure timely compensation payouts.

The Shenzhen Ping An Public Welfare Foundation has announced its active participation in post-disaster reconstruction in affected areas through donations of rescue supplies and epidemic prevention medicines to help residents recover quickly.

Preparations for Future Storms

In preparation for the impending Typhoon Bavi, expected to land on China's eastern coast, Ping An has fully deployed disaster prevention and loss reduction measures.

This includes comprehensive risk inspections,预警推送, and stockpiling of disaster response materials.

Through multi-department coordination, hierarchical dispatch, and green channel services, the company aims to ensure efficient and orderly disaster prevention, loss reduction, and claims response.

Ping An stated it will continue to monitor extreme weather conditions, ensuring all emergency services, rapid claims processing, and customer care measures are effectively implemented.

Anyone, regardless of whether they are a Ping An customer, can contact customer service for timely assistance by calling the 24-hour service hotline at 95511.

Summary of Emergency Services

1. Proactive Claim Identification: Initiating extreme weather-specific monitoring in affected regions to actively identify customer claims.

2. 95511 Hotline: Operating a 24-hour 95511 emergency contact line for professional dispatch and智能分拨, prioritizing cases from disaster zones; accessible to anyone in severely affected areas, customer or not.

3. Emergency Rescue Teams: Forming rescue teams in severely impacted areas to provide抢险救灾 and customer services under government coordination.

4. Emergency Medical Aid: Offering services like紧急就医, medical transport, cost advances, cancellation of designated hospital restrictions,紧急药物递送, and medical equipment support for eligible injured customers.

5. Green Claims Channel: Waiving pre-authorization requirements for eligible customers in severely affected areas and prioritizing accident claims processing. Special advance payment procedures will be initiated based on accident progress and customer injuries.

6. Simplified Claims Documentation: For claims caused by extreme weather, where deaths are confirmed and officially announced by relevant government departments, applications for death compensation can be made directly, with documents like death certificates and household registration cancellation proofs submitted subsequently.