In recent years, market regulatory authorities in Guizhou Province have continuously carried out the "Guardian of Consumption" enforcement campaign, cracking down on illegal activities that have drawn strong public complaints and are closely related to consumer interests, including substandard product quality, false advertising, price violations, and food safety issues. A series of cases have been investigated and dealt with to protect the legitimate rights and interests of consumers and to foster a safe and reassuring consumption environment. In order to serve as a warning and educational example, some of these cases are now being made public.

Case 1: Liping Forges Second-Class Medical Device Filing Certificate

Between March and April 2026, during routine inspections of pharmacies in Cengong County, Qiandongnan Prefecture, market regulatory authorities discovered that the "Second-Class Medical Device Filing Certificates" held by Longtian Town Jimin Pharmacy, Sizhou Ren'ai Pharmacy, and Jikangtang Pharmaceutical Co., Ltd. did not match the actual business names and unified social credit codes of the entities. The handling agent for all three forged certificates was identified as Liping. After verification with the filing authority, it was confirmed that the filing certificates involved were forged state agency documents, and the behavior of the parties concerned was suspected of constituting a criminal offense. As the actions violated the relevant provisions of Article 280, Paragraph 1 of the Criminal Law of the People's Republic of China, the Cengong County Market Regulation Bureau transferred the case to the Cengong County Public Security Bureau on April 8, 2026, for handling in accordance with the law, based on the Administrative Penalty Law and the Provisions on the Transfer of Suspected Criminal Cases by Administrative Law Enforcement Agencies.

Case 2: Xishui Aier Eye Hospital Uses Expired Medical Devices and Fails to Clearly Price Services

On November 24 and December 1, 2025, the Xishui County Market Regulation Bureau, in conjunction with multiple departments, conducted inspections and on two occasions seized several ophthalmic diagnostic and treatment devices that had exceeded their service life. Additionally, the prices of medical surgical procedures were not publicly disclosed as required. These actions separately violated Article 40 of the Regulations on the Supervision and Administration of Medical Devices and Article 13, Paragraph 1 of the Price Law of the People's Republic of China, constituting illegal acts of using expired medical devices and failing to clearly price medical services. Pursuant to Article 86 of the Regulations on the Supervision and Administration of Medical Devices and Article 42 of the Price Law, the Xishui County Market Regulation Bureau ordered the party to rectify the illegal acts, confiscated the expired medical devices, and imposed a fine.

Case 3: Aquatic Products Business in Guiding County Uses Unqualified Measuring Instruments

On October 27, 2025, the Provincial Institute of Metrology and Testing, together with the Guiding County Market Regulation Bureau, carried out a special inspection of weighing instruments. They found that the business operator had temporarily activated an electronic platform scale without verification marks and with severely inaccurate measurement values for weighing aquatic products during settlement. The error rate with standard weights was multiple times the allowable limit. The store's single payment channel made it impossible to distinguish transaction flows, and the illegal gains could not be calculated. The party had no prior record of similar violations. These actions violated Article 22 of the Implementing Regulations of the Metrology Law of the People's Republic of China, constituting the illegal act of using unqualified measuring instruments in the workplace. According to Article 46 of the Implementing Regulations of the Metrology Law, and considering mitigating circumstances such as a first-time offense and cooperation with the investigation, a small fine was imposed.

Case 4: Gas Distribution Station Sells Gas Hoses Without CCC Certification

On March 10, 2026, the Baili Rhododendron Market Regulation Sub-Bureau conducted an on-site inspection and found that the Pudi Second-Level Distribution Station of Guizhou Wanli Gas Co., Ltd. was selling metal-clad gas hoses that did not bear the CCC compulsory product certification mark. The party could not provide the corresponding certification documents. The value of the goods involved was 400 yuan, with illegal gains of 45.5 yuan. This action violated Article 27 of the Certification and Accreditation Regulations of the People's Republic of China, constituting the illegal act of selling products within the catalogue requiring compulsory product certification without the certification. In accordance with Article 66 of the Certification and Accreditation Regulations, the Baili Rhododendron Market Regulation Sub-Bureau legally confiscated the illegal gains and imposed a fine.

Case 5: Company Branch Illegally Adds Line Loss Fees to Electricity Charges

On April 28, 2025, the Gui'an New Area Market Regulation Bureau received a report from the public that a property management company, while collecting electricity fees for public rental housing units of a certain school, was adding an extra 6% line loss fee on top of the basic electricity price. Investigation revealed that from August 2023 to April 2025, the party had accumulated 16,450.45 yuan in illegally collected line loss fees from residents. Although refunds were made to residents monthly after the case was discovered, the illegal fee collection lasted for 21 months, infringing on the property rights and interests of the public. This action violated Article 44 of the Electricity Law of the People's Republic of China, constituting the illegal act of adding other charges to electricity fees. Pursuant to Article 66 of the Electricity Law, the party was ordered to return all illegally collected fees and was fined.

Case 6: Hotel Commits Price Fraud with Fictitious Comparison Prices

On October 27, 2025, the Huaxi District Market Regulation Bureau in Guiyang received a consumer complaint. The party had marked various room types with high, fictitious comparison prices on its Douyin group-buying page. These comparison prices did not reflect the actual transaction prices from the seven days prior to the promotion, and no pricing basis could be provided, creating a false impression of significant discounts to induce orders. On the day of the inspection, the party immediately modified the illegally priced page, proactively submitted a rectification report, and illegal gains could not be calculated. This action violated Article 14, Item 4 of the Price Law of the People's Republic of China and relevant provisions of the Regulations on Clear Pricing and Prohibition of Price Fraud, constituting the illegal act of using false pricing methods to deceive consumers into transactions. Considering mitigating circumstances such as the minor nature of the violation, proactive rectification, and cooperation with the investigation, an order was issued to immediately rectify the issue, along with a fine, in accordance with Article 7 of the Provisions on Administrative Penalties for Price Violations.

Case 7: Hospital Engages in Decomposed and Duplicate Charging

On January 19, 2026, the Panzhou City Market Regulation Bureau conducted an inspection of the hospital of Guizhou Panjiang Coal and Electricity Group Co., Ltd. based on a clue transferred by the Panzhou Medical Security Bureau. It was found that from January 1, 2023, to June 30, 2025, the party had engaged in 24 types of illegal charging practices, including decomposed charging items, duplicate charges, and expanding the scope of charges. These practices affected 114,801 patient visits, with a total amount of 3,594,026.94 yuan in improperly collected fees. After deducting refunded amounts, 280,501.36 yuan in illegal gains remained unreturned beyond the deadline. These actions violated Article 12 of the Price Law, constituting price violations of decomposed and duplicate charging, and refusing to refund overcharged amounts beyond the time limit. Pursuant to Article 39 of the Price Law and Article 16 of the Provisions on Administrative Penalties for Price Violations, the Panzhou City Market Regulation Bureau ordered the party to rectify the illegal acts and confiscated the illegal gains that were not refunded within the deadline.

Case 8: Security Training Center Uses Unfair Standard Terms to Infringe Consumer Rights

On April 6, 2026, the Wudang District Market Regulation Bureau in Guiyang received a complaint that a security training institution had set a clause in its training contract annex stating "all fees paid are non-refundable," refusing to refund tuition fees for students who withdrew from the program. Investigation revealed that the party had been using this disclaimer-style standard clause in contracts with students since February 2026. After receiving the complaint, the party proactively refunded the complainant's tuition fees and deleted the offending clause from the contract. This was a first-time offense. This action violated Article 17 of the Implementing Regulations of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, constituting the illegal act of using standard clauses to exempt its own refund responsibility and infringe upon consumers' legitimate rights and interests. Considering the mitigating circumstances of proactively eliminating the harmful consequences and being a first-time offender, the Wudang District Market Regulation Bureau legally issued a warning as the administrative penalty.

Case 9: Sports and Culture Company Sets Unfair Standard Terms

On April 15, 2025, the Nanming District Market Regulation Bureau in Guiyang received a consumer report regarding a dispute over recharge refunds. On-site inspection revealed that the party's membership contract contained unfair content such as "no refunds for fees after the validity period" and "all fees are non-refundable if the member terminates the contract unilaterally," which indirectly restricted consumers' right to terminate the contract. After the case was discovered, the party promptly rectified the issue and completed refunds, with no prior record of similar penalties. This action violated Article 8, Item 4 of the Measures for the Supervision and Administration of Contracts, constituting the illegal act of using standard clauses to exclude or restrict consumers' legitimate rights. Pursuant to Article 50, Paragraph 1 of the Implementing Regulations of the Law on the Protection of Consumer Rights and Interests, the party was ordered to rectify the illegal acts and was fined.

Case 10: Pharmaceutical Chain Misrepresents Products in Online Sales

On July 21, 2025, the Guiyang Market Regulation Bureau received a consumer complaint. The party's Meituan online store page advertised and sold a powder-type medical device dispenser that was listed as a filed medical device, but the actual product shipped was a disinfection-type antibacterial talcum powder. The product displayed online did not match the actual item delivered. The party sold a total of 7 boxes of the involved products, with a total value of 133 yuan and illegal gains of 91 yuan. This was a first-time offense, and the party actively cooperated with rectification. This action violated Article 5, Item 10 of the Measures for Penalizing Acts Infringing upon Consumer Rights and Interests, constituting the illegal act of deceiving consumers out of payment and failing to provide goods as agreed. Pursuant to Article 56, Paragraph 1 of the Consumer Protection Law, the party was ordered to cease the illegal act, confiscate the illegal gains, and pay a fine.

Case 11: Dental Implant Provider Fails to Supply Materials as Contracted

On January 23, 2026, the Dushan County Market Regulation Bureau in Qiandongnan Prefecture received a consumer complaint. When performing dental implant surgery for a consumer, the party did not use the implant brand specified in the written informed consent form, but instead replaced it with other brands of materials without prior notice or obtaining the consumer's consent. Due to mixed treatment fees, the illegal gains could not be calculated. This action violated Article 5, Item 10 of the Measures for Penalizing Acts Infringing upon Consumer Rights and Interests, constituting the illegal act of failing to provide goods as agreed and infringing upon consumers' right to know and choice. The Dushan County Market Regulation Bureau legally ordered the party to rectify the issue and imposed administrative penalties.

Case 12: Testing Company Issues False Inspection Results for Elevators

On October 26, 2025, the Zhongshan District Market Regulation Bureau in Liupanshui City received a notice from the Guizhou Provincial Special Equipment Inspection and Testing Institute regarding issues found in elevator inspection records for Liupanshui Hillman Hotel Management Co., Ltd. Investigation revealed that when inspecting the elevator, Guizhou Jianlian Special Equipment Inspection and Testing Co., Ltd. failed to conduct key safety tests as required, yet marked "this item does not exist" in the report, producing false inspection results. The inspection, review, and approval personnel all bore direct responsibility. This action violated Article 52 of the Special Equipment Safety Law of the People's Republic of China, constituting the illegal act of issuing false special equipment inspection reports. Pursuant to Article 93 of the Special Equipment Safety Law, the Zhongshan District Market Regulation Bureau imposed fines on the company, as well as on the directly responsible supervisory personnel, review personnel, and inspection personnel respectively.

Case 13: Property Management Company Overcharges for Sub-Transferred Electricity

On November 25, 2025, law enforcement officers from the Puding County Market Regulation Bureau in Anshun City conducted an on-site inspection of Guizhou Xingbo Chengxin Property Management Co., Ltd. It was found that from February 1, 2022, to July 31, 2025, the party had charged fees for sub-transferred electricity that exceeded the upper limit of the government-guided price floating range. The price for civilian combined-meter electricity did not follow the official pricing, and electricity rates were illegally increased. After the case was discovered, the party proactively cooperated with the investigation and refunded the overcharged fees. These actions violated Article 12 of the Price Law of the People's Republic of China, constituting the illegal act of setting prices beyond the floating range of government-guided prices. Pursuant to Article 39 of the Price Law and Article 9 of the Provisions on Administrative Penalties for Price Violations, the Puding County Market Regulation Bureau ordered the party to rectify the illegal acts and imposed a fine.