The Ministry of Industry and Information Technology (MIIT) recently released a report on telecom service quality for Q3 2025, covering key tasks, user complaints, and service guidelines.

The report highlighted that third-party testing revealed several major internet companies failed to provide accessible customer service. Specifically, Sogou Browser and Didi Chuxing lacked human-operated customer support, while iQiyi Inc., Zhuanzhuan, and Sohu News had unreachable customer service lines. MIIT has urged these companies to rectify the issues and improve service capabilities.

Additionally, the report noted that in Q3 2025, complaints about malicious mobile apps accounted for 49.7% related to cybersecurity issues, 29.6% concerning personal data and permissions, and 20.7% involving information security. The China Internet Association, alongside app stores and security vendors, removed 142 problematic apps from circulation.