Ping An Insurance (Group) Company of China, Ltd. has mobilized its resources to provide disaster relief and claims services in response to Typhoon Bavi, which has caused heavy rainfall across multiple regions.

The group has implemented a series of measures, including activating a 24/7 emergency hotline and deploying specialized emergency response teams to the affected areas. Claims processing has been prioritized with green channels established for expedited service.

From July 10th to 1:00 PM on July 14th, the group's property and casualty insurance unit has received over 24,300 claims related to the typhoon, with an estimated total payout exceeding 478 million yuan. The fastest claim was settled in just 3 minutes and 53 seconds, while the highest single auto insurance payout reached 98,000 yuan.

Proactive Risk Mitigation and Warnings

Utilizing its in-house-developed Eagle Eye DRS risk reduction platform, the company has been tracking the typhoon's path in real-time, identifying flood-prone areas and high-risk businesses, and sending out customized weather alerts. By 12:00 PM on the 14th, over 25 million warnings had been issued, covering 46.29 million individual and 2.76 million corporate clients.

Mobilizing Resources for Relief

Adhering to a principle of preparedness, the company has pre-positioned emergency supplies. To date, resources from five national emergency warehouses have been deployed, including over 28,000 items such as flood barriers, water pumps, and sandbags. The response also involves 4,167 inspection vehicles, 293 drones, and 263 specialists in auto, agricultural, and commercial property insurance dispatched to the disaster zones.

Expedited Claims Processing and Support

All insurance subsidiaries have opened green channels for claims, supporting online self-reporting, remote video assessments, and simplified documentation. In one case in Ningbo, a policyholder received remote guidance for emergency measures after her home was flooded, with the claim processed entirely through the digital disaster channel. In another instance in Suzhou, a vehicle damage claim was settled in just 19 minutes through a fully remote process.

The group's life, pension, and health insurance units have reported no customer incidents from the typhoon thus far.

Continued Commitment and Available Assistance

Ping An Insurance (Group) Company of China, Ltd. has stated it will continue to monitor extreme weather conditions and mobilize all necessary resources to ensure emergency services, rapid claims settlement, and customer support are effectively delivered. Assistance is available to all, regardless of whether they are existing customers, by calling the 24-hour service hotline at 95511.