On the morning of August 26, a debris flow struck Gyirong County in Shigatse, Tibet. In response, the Tibet branch of Sunshine Insurance immediately activated its emergency response mechanism, established an emergency rescue working group, and placed all personnel on alert to fully support disaster relief operations.
The company conducted a comprehensive safety check on all employees in Gyirong and surrounding areas to ensure their well-being. Sunshine Insurance has opened a 24-hour claims service channel, offering multiple reporting methods including one-click reporting, online claims, and rapid injury processing, while simplifying the claims procedures.
Despite the devastation caused by natural disasters, human compassion prevails. Sunshine Insurance will continue to monitor the situation closely, provide claims services and rescue support, and uphold its commitment to the culture of "love and responsibility."
Sunshine Insurance's Six Service Commitments
1. Rapid Claims Service Channel: Activate the emergency claims mechanism promptly, prioritize claims services for major incidents at every stage, and maintain a 24-hour customer reporting hotline at 95510.
2. Proactive Customer Contact and Rapid Response: Maintain close communication with local government, rescue departments, and hospitals to obtain personnel lists for screening, ensuring customers receive convenient claims services at the earliest opportunity.
3. Claims Without Policy Documents: All customers affected by this disaster can file claims without submitting their insurance policies.
4. Simplified Claims Application Procedures: For claims involving death, disability, or critical illness resulting from this incident, accident certificates are waived. For casualty lists subsequently announced by government authorities, claims procedures are further simplified.
5. Removal of Designated Hospital Restrictions: Medical insurance customers requiring urgent treatment due to this incident are not restricted to designated hospitals.
6. Expedited Claims Services: Upon receiving reports or learning of affected customers, Sunshine Insurance will proactively contact the customers or their families. In areas where conditions permit, door-to-door rapid claims services will be provided.
Sunshine Insurance will remain on the front lines, delivering faster response times, warmer claims services, and more practical measures to safeguard the property and safety of the public, fulfilling its responsibility and commitment. If you learn of any casualties who are Sunshine Insurance customers, please contact the company immediately—Sunshine Insurance is dedicated to serving you with utmost care.