KPMG's China Economic Research Head Cai Wei: True Winners Secure Repeat Customer Purchases

Deep News
03/25

At the "2026 Boao Sina Finance Night" event held on March 25 in Boao, the focus was on "Competing with Intelligence: The Industrial Revolution and New Global Rules in the AI Era." Cai Wei, Head of the KPMG China Economic Research Institute, expressed that if emotional value is akin to love at first sight, then the strategy to drive user repurchase is about holding hands and growing old together. The true winners, he noted, are those who can encourage customers to make repeated purchases.

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