In the past, residents had no clear idea about how much revenue was generated from advertisements in the building elevators or from ground-level parking fees, or where that money was ultimately spent. Now, not only is the detailed income statement made public, but a jointly managed account has also been specifically established, ensuring every cent is spent on community improvements. This finally feels like our own household accounts! This sentiment was expressed by a homeowner residing in the Yuansheng Park Community in Ganzian District, Ganzhou.

This change stems from a practical initiative by Ganzian District, which seized the opportunity presented by a focused campaign to address prominent issues in property services. The district innovatively implemented a comprehensive third-party audit of residential community public revenue and promoted the establishment of a long-term, legal, and standardized management mechanism. Fees such as parking charges, elevator advertisement revenue, and public space rental income—funds that rightfully belong to all homeowners—had often become an "invisible slush fund" for property management companies due to irregular and non-transparent management practices.

Ganzhou's Ganzian District, using the campaign to deepen the governance of property service issues as a lever, has innovatively introduced measures including homeowner-commissioned comprehensive third-party audits, joint account management, and regular public disclosure. These steps standardize the management of community public revenue, ensuring that public welfare funds are returned to the people and operate transparently.

Targeted Problem-Solving: Comprehensive Audits to Ascertain True Revenue Figures

Questions regarding the exact amount of public revenue and how it is used cannot rely solely on the "self-reporting" of property management firms and homeowners' committees. At the beginning of this year, Ganzian District guided all 71 property-managed residential communities within its jurisdiction to commission third-party institutions to conduct audits of public revenue. The audit process employs a multi-dimensional verification method combining disclosure cross-referencing, on-site inspections, and bank statement verification. It scrutinizes revenue items such as elevator advertisements, ground parking, and parcel locker fees one by one, then cross-checks them against bank transaction records to accurately identify issues like underreporting, omissions, and funds not being deposited into accounts.

During these audits, one community was exposed where, following previous requests from relevant departments to disclose public revenue, the property management company had reported using only over 790,000 yuan. However, after on-site inspections and reviewing bank statements, the audit team discovered the actual amount of improperly used funds exceeded 1.2 million yuan. Additionally, several advertising projects lacked corresponding fund flows. This case has now been filed by public security authorities, highlighting the necessity and urgency of comprehensive audit-based rectification.

Strict Rectification and Governance: Building Defenses to Safeguard Public Welfare

Ganzian District adheres to the principles of rectifying issues as they are audited, taking immediate corrective action, and enforcing strict investigations and penalties. It has established three types of ledgers for problems, rectifications, and closure, holding property management entities accountable and vigorously advancing problem resolution and the recovery of misappropriated funds. Simultaneously, the district is implementing a joint management account system for public revenue, where accounts are co-managed by property companies and community neighborhood committees, with every income and expenditure requiring approval from both parties.

Furthermore, clear requirements mandate that each community publicly discloses its detailed public revenue and expenditure statement every six months. These statements must be posted in prominent locations such as bulletin boards, building corridors, and elevators for a period of no less than seven days, proactively accepting homeowner oversight. To date, 58 communities in the district have established separate accounts for public revenue, and a cumulative 756,300 yuan in misappropriated funds has been recovered.

Regarding illegal activities such as embezzlement or misappropriation of public revenue, Ganzian District maintains a zero-tolerance stance. It promptly transfers relevant case leads to public security departments. Currently, six leads have been transferred, resulting in two cases being filed. This approach of serious accountability creates a powerful deterrent to prevent the recurrence of such problems.

Long-Term Empowerment: Transparent Governance Activates New Momentum for Community Co-governance

Identifying problems is only the first step; establishing a long-term mechanism is the foundation of effective governance. Ganzian District has used the audit and rectification campaign as an opportunity to build three long-term management mechanisms, solidifying the governance foundation. The first is a revenue co-management mechanism, where property management and the community jointly oversee public revenue income and expenditure. The second is a dedicated account storage mechanism, requiring all public revenue to be managed in special accounts, strictly prohibiting commingling with other funds. The third is a public disclosure mechanism, featuring a unified disclosure template and implementing quarterly dynamic updates to ensure all funds are used for community improvements, benefiting all homeowners.

Through the comprehensive audit of community public revenue and institutionalized development, public revenue management in Ganzian District has become increasingly standardized. Conflicts between property management and homeowners have significantly decreased, homeowner satisfaction continues to rise, and the effectiveness of grassroots governance has markedly improved. In the next phase, Ganzian District will continue to consolidate the governance achievements, routinely conduct verification audits, refine the supervision system, persistently safeguard the community's "transparent ledger," protect the public welfare rights of residents, and provide replicable, scalable Ganzian experience for the refined governance of property-managed residential communities.