On March 27, PING AN held its 2025 performance briefing. The company's Vice President and Chief Financial Officer summarized the annual results using four key themes: comprehensive improvement, high-value growth, strategic deepening, and service innovation.
The first theme is comprehensive improvement. It was stated that from various indicators, the company achieved an operating profit growth exceeding 10%, and future development prospects are promising. The board of directors has also set requirements for the company to maintain steady and sustainable growth. Whether compared to its own past performance or to industry peers, the company maintains a high-quality level, making comprehensive improvement the first characteristic of its overall performance.
The second theme is high-value growth. The company aims to focus on value creation, prioritizing not only scale expansion but also continuous value enhancement. Multiple key value indicators showed strong performance, business quality continued to improve, and investment returns remained stable, reaching new highs while navigating economic cycles. These high-quality, high-value, and sustainable growth metrics are crucial for the company's future sustained and steady growth and profit realization.
The third theme is strategic deepening. It was explained that in the areas of integrated finance and healthcare and elderly care business layouts, customer recognition continues to increase, customer numbers are growing, customer structure is continuously optimizing, and customer growth potential and age demographics are steadily improving. The core of strategic deepening is also reflected in the continuous expansion of the healthcare and elderly care business, the enhancement of service capabilities, and the establishment of service standards. Furthermore, the multi-channel transformation of the life insurance business is showing results. The high-quality development across all channels is a key mechanism for the company's future sustainable growth and represents the initial success of the life insurance reform efforts advanced over recent years. These results not only reflect strategic deepening and reform but will also further enhance the company's core competitiveness.
The fourth theme is service innovation. The company has designated 2026 as its Service Innovation Year. It was stated that the company has achieved breakthroughs in service innovation across multiple areas. Customer recognition of the company's healthcare and elderly care services, various paid services, integrated financial services, and medical and elderly care service capabilities continues to rise.