On June 12th, the Shanghai JD MALL officially opened its doors, with the Smart Senior Living Pavilion, created by JD Health (JD HEALTH), also opening to the public. The pavilion focuses on the essential needs of home-based elderly care, bringing together cutting-edge "AI + medical device" technologies and products to create an immersive, real-world experience space.
Leveraging the advantages of identical products, pricing, and services across online and offline channels, the venue has established a one-stop service system covering "product selection, experience, installation, and subsidies," with professional staff providing one-on-one guidance. This aims to address issues such as the lack of physical product experience in traditional e-commerce and the high barriers to using smart devices for the elderly.
The venue covers diverse home-based elderly care scenarios including mobility assistance, hearing care, respiratory and oxygen therapy, and health monitoring. On display are numerous AI-powered medical device products, such as AI smart mobility wheelchairs. For inquiries about electric wheelchair products, customers can enjoy Shanghai government subsidies of up to 20%.
The respiratory health zone integrates internet hospital services with AI technology, creating a closed-loop service for "medical consultation, testing, diagnosis, and medication." It provides services for AI ventilators including online consultations, intelligent model matching, and professional nurse home visits for setup guidance. User respiratory data can be automatically synced to the JD Health app to generate professional reports and enable online doctor follow-ups.
For hearing aid fittings, the venue has established a dedicated offline hearing center, offering standardized full-chain services including hearing aid fitting and adjustment, effectiveness evaluation, and maintenance guidance, while also providing free hearing screenings and consultations.
The health monitoring area allows for on-site trial of devices like blood glucose meters and blood pressure monitors, and also features dynamic glucose monitoring (CGM) products. A device roughly the size of a coin can automatically monitor blood glucose 24/7, every minute, and sync the data to a smartphone in real-time. Users wearing JD Health's custom CGM products from brands like Medtrum, Owell, and Sinocare can also receive one-on-one blood glucose intervention plans and long-term tracking services from health management specialists.
It is understood that during this year's JD 618 shopping festival, JD Health has comprehensively upgraded its HomeCare full-link service system. Through the Smart Senior Living Pavilion, it aims to streamline the entire process for elderly-friendly products, from experience and selection to installation, after-sales service, and maintenance. Initial sales data indicates that the HomeCare service upgrade has driven growth of over 100% in medical device categories such as ventilators and blood glucose meters.