In recent days, severe flooding in regions such as Guangxi and Hubei, triggered by Typhoon Maysak and persistent heavy rainfall, has significantly disrupted the lives and livelihoods of local residents. Confronted with this critical situation, Agricultural Bank of China (ABC) has swiftly activated its emergency response protocols. Upholding the principles of prioritizing people and their safety, the bank is providing professional, compassionate, and practical financial services to support the swift restoration of normalcy in the affected areas.

Responding to the Crisis

The flood situation is a direct call to action. ABC immediately mobilized Party members and cadres to frontline towns and villages to participate in rescue and relief operations, standing shoulder-to-shoulder with affected communities.

Due to the ongoing heavy rains, the Yuntian Reservoir in Hengzhou City, Nanning, Guangxi, faced imminent danger, leading to the inundation of several villages. The local ABC branch in Yuntian, benefiting from its elevated location and sturdy building, proactively offered temporary shelter to nearby residents. Branch staff actively assisted in evacuating trapped individuals to the upper floors of the office building and provided essential supplies. On the evening of July 7th, following local government directives, a Party member task force from the ABC Hengzhou branch collaborated with rescue teams to successfully and safely evacuate seven trapped bank employees and security personnel, along with seven other stranded citizens.

The ABC branch in Fangchenggang, Guangxi, organized a youth突击队 to assist in the heavily affected Huangzhu Village, performing tasks like environmental cleanup and road clearance. In Qinzhou, Guangxi, the bank's驻村 work team cooperated with village committees to relocate residents from homes at risk of collapse. Meanwhile, the ABC Jintian sub-branch in Guigang, Guangxi, mobilized its young staff to clear drainage pipes in front of the branch, preventing water accumulation and ensuring road access.

Providing Targeted Support

ABC is intensifying its financial support for disaster-stricken areas, proactively reaching out to affected businesses and farmers. It is employing tailored policies such as loan renewal without repayment of principal and extensions to help stabilize production, support recovery, and rebuild homes.

A tile retailer in Fangchenggang, Guangxi, faced a crisis when road collapses and flooding from the typhoon halted product deliveries and froze her business cash flow. With a 950,000 yuan production and operation loan nearing maturity, she was at a loss. Upon learning of her situation during post-disaster assessments, an ABC account manager from the Fangchenggang branch visited her premises to understand the situation firsthand and alleviated her cash flow pressure through a principal-renewal loan, helping her overcome this difficult period.

Huanggang Qicheng Logistics Co., Ltd. was among the enterprises hardest hit by the extreme weather in Hubei, with its warehouse damaged and several freight vehicles displaced by a tornado, forcing a halt in operations. As roads were initially blocked, ABC's Huanggang branch in Hubei immediately contacted the company's负责人 by phone to inquire about the damages. Once roads reopened, bank personnel conducted on-site damage assessments, opened a "green channel" for financial services, and formulated a customized support plan. This included preferential treatment in credit resources, interest rates, and repayment schedules, actively assisting the company in clearing its premises and repairing equipment to accelerate its resumption of operations.

Focusing on People's Livelihoods

ABC continues to channel financial resources towards the disaster zones, ensuring uninterrupted financial services while delivering warm-hearted support to affected individuals.

The ABC Huanggang branch in Hubei organized volunteer teams to purchase emergency supplies like bottled water and instant noodles, delivering them to affected businesses and communities. Bank staff proactively visited heavily impacted areas such as the Student Street and Changjiang Community, going door-to-door to understand the recovery status and financial needs of商户, offering on-site consultation and services, effectively bringing financial support to their doorsteps.

ABC Life Insurance promptly activated its major incident emergency plan, forming a dedicated claims investigation and service team. It ensured its national customer service hotline remained operational 24/7, with both manual and self-service channels available for claims reporting. Simultaneously, it closely coordinated with local government and regulatory bodies, proactively gathering information on incidents in the affected areas to facilitate timely compensation for affected policyholders.