SUNNYVALE, Calif., Nov. 08, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform, announced that the eGain AI Knowledge Hub was selected as the Readers’ Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category.

“The KMWorld Readers’ Choice Awards is one way that readers of our magazine can recognize the companies that they value the most. These honors are determined by the votes of those who use KM solutions daily. They are the ones who know what works and what does not, and which companies are keeping up with KMers’ actual needs,” wrote the editorial staff for KMWorld magazine.

eGain is also a Diamond Sponsor for the upcoming KM/Enterprise AI World Conference being held in Washington, D.C., on November 18-21, 2024. At the event, the company will feature:

• Presentations
  • Keynote by Ashu Roy, eGain CEO, on the foundational importance of trusted knowledge for GenAI success
  • eGain client success stories
    • Specialized Bicycles
    • Rogue Credit Union
• Showcase
  • Cutting-edge product enhancements to the eGain AI Knowledge Hub
  • Free print copy of John Wiley’s Knowledge Management for Dummies book, 2^nd special edition, updated with GenAI best practices

More information

• eGain Showcase: Booth #100
• Keynote
  • “Trusted Knowledge for Customer Service in the Age of GenAI” by Ashu Roy, eGain CEO, November 19, 9:45 to 10:00 am
• eGain AI Knowledge Hub: https://www.egain.com/ai-knowledge-hub/
• eGain Innovation in 30 Days: https://www.egain.com/knowledge-management-platform-risk-free-trial/
  

About eGain
eGain AI Knowledge Hub helps improve experience and reduce cost by delivering trusted answers for customer service. Visit www.eGain.com for more info.

Media Contact
Press@egain.com
408 636 4514

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.