Market Chatter: Shinhan Card Launches AI-Powered Customer Service System

MT Newswires Live

2025/01/27

Shinhan Financial Group (KRX:055550) affiliate Shinhan Card unveiled a generative AI-based system to enhance its customer service operations, Pulse News reported Friday.

Developed over 18 months using more than 100,000 pieces of internal data, the AI system analyzes inquiries in real time to offer customized solutions. The AI-based system aims to lower call center workloads and wait times while maintaining high-quality responses, the report said.

(Market Chatter news is derived from conversations with market professionals globally. This information is believed to be from reliable sources but may include rumor and speculation. Accuracy is not guaranteed.)

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The AI-based system aims to lower call center workloads and wait times while maintaining high-quality responses, the report said.</p><p>(Market Chatter news is derived from conversations with market professionals globally. This information is believed to be from reliable sources but may include rumor and speculation. Accuracy is not guaranteed.)</p></body></html>\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"BK4207","symbol_name":"综合性银行","start_time":0,"source_url":"https://www.mtnewswires.com/","article_id":"2506315739","we_media_id":"1092851196","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2506315739","pubTimestamp":1737943838,"columns":[],"sourceInfo":{"source_id":"mtnewswires_news","name":"MT Newswires"},"weMediaInfo":{"media_name":"MT Newswires Live","introduction":"The most recognized names in North America, Europe and Asia rely on MT Newswires to power their applications. 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