Carnival's score for customer satisfaction increased more from a year earlier than that of any other company in the latest Management Top 250. Paychex had the second-biggest gain in the category, followed by Uber Technologies.

The Management Top 250 ranking compares companies using the late management guru Peter Drucker's principles. Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces the ranking was created by researchers at Claremont Graduate University's Drucker Institute. Bendable Labs, a private firm, works with Drucker to perform the calculations and interpret them.

Carnival's customer-satisfaction score rose 18.4 points to 51.4, ranking the company 202nd for the category. Paychex's score for customer satisfaction climbed 16.8 points to 55.4 and Uber's rose 16.1 points to 50.3.

Carnival also tops the list of biggest gains in overall score and is ranked 128th overall. Paychex is 191st overall and Uber is 65th; both were also among the biggest gainers overall.

Among the Management Top 250 companies with the biggest gains in customer satisfaction, Deere ranks highest in the category, at No. 6. Trane Technologies also had one of the biggest customer-satisfaction gains and ranks in the top 10 for the category.

Uber also is among the biggest gainers in financial strength and in social responsibility.

Deere also ranks highest overall among the biggest gainers in customer satisfaction, at No. 12.

You can explore the full, detailed rankings here. Highlights featured in the coming weeks will include the biggest gainers in employee engagement and development and in innovation.

--Gerard Yates

For questions or comments, write to reports@wsj.com.

(END) Dow Jones Newswires

February 26, 2025 10:00 ET (15:00 GMT)

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