Release Date: March 03, 2025
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Are you seeing any changes in the drivers of client attrition, and is this a period where you're seeing more attrition than usual? A: John Morris, CEO: No major changes are observed. Two clients were acquired, one in the consumer side and one in business payments, which were beyond our control. The third client brought their transaction processing in-house. We don't see any trend associated with these events.
Q: Can you elaborate on the pockets of consumer softness you mentioned in your consumer payments performance? A: Timothy Murphy, CFO: The softness is related to ongoing challenges in the auto space, such as used car sales and affordability, and the ARM recovery, which has not materialized as anticipated. These are continuations of previous trends.
Q: How should we think about the growth trend for 2025, especially in the Business Payments segment? A: Timothy Murphy, CFO: Excluding client losses and strategic migrations, the growth rate is expected to be similar to the mid- to high-single digits seen in early 2024. Core AP is growing in the low- to mid-teens, and we are focusing more on AP than AR.
Q: What led to the decision to conduct a strategic review, and how should we view progress from the outside? A: John Morris, CEO: The strategic review, supported by the Board, aims to evaluate all aspects of the company to drive shareholder value. This includes reviewing go-to-market strategies, capital allocation, and strategic alternatives like M&A. We are committed to a positive outcome for shareholders.
Q: Can you explain the strategic shift in TotalPay volume migration and its impact on B2B payments results? A: Timothy Murphy, CFO: We migrated certain clients to our TotalPay solution to monetize total payment volume, which led to some volume loss. This strategic move aims to capture future monetization opportunities by offering both virtual cards and paid ACH.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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