By Edith Hancock
Italy's antitrust regulator opened an investigation into Italian energy major Eni Plenitude over concerns the company's business practices are unfair.
Officials from the AGCM and Italy's financial police raided the company's offices and that of its parent company Eni SpA on Thursday, the AGCM said on Friday. The regulator is looking into how Eni informs customers about contract renewals and what it called a failure to take action on undelivered communications.
Consumers filed complaints to the authority saying that their gas and electricity supply contracts were renewed last year with revised conditions without prior warning, the enforcer said.
"It appears that Eni Plenitude renewed its economic supply conditions despite a significant number of undelivered communications, thus denying users their right of withdrawal," it said.
The company didn't immediately respond to a request for comment.
Write to Edith Hancock at edith.hancock@wsj.com
(END) Dow Jones Newswires
March 14, 2025 06:38 ET (10:38 GMT)
Copyright (c) 2025 Dow Jones & Company, Inc.
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