STAMFORD, Conn.--(BUSINESS WIRE)-- A new research report by Information Services Group (ISG) reveals that while expectations for agentic AI to autonomously perform complex tasks are high, nearly half of current agentic production systems are limited to triggering predefined actions. The ISG State of Agentic AI Market report, presented at the 2025 ISG AI Impact Summit in Boston, highlights the current capabilities, future prospects, and challenges of agentic AI. The report suggests that companies will initially adopt agentic AI for IT infrastructure and back-office tasks, with a shift towards automating complex front-office and service delivery tasks expected in the next two to three years. Despite challenges with legacy data and organizational readiness, industries such as banking, retail, and manufacturing are leading in the adoption of agentic AI. Service providers are employing pre-built solutions for quick results while investing in more complex systems, with enterprises looking beyond profitability to reinvent products and business models.
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