MEDIROM Healthcare Technologies Inc., a holistic healthcare company based in Japan, has released its key performance indicators (KPIs) for May 2025. The company reported serving a total of 80,631 customers with sales per customer averaging JPY 7,100. The customer repeat ratio stood at 76.3%, with a distinction made for salons in public bathhouses, which reported a repeat ratio of 59.3%. In the Salon Operation Business, the company successfully increased the total number of customers served from 80,512 to 80,631. In addition, MEDIROM Healthcare Technologies' Health Tech Business, through its on-demand training application Lav®, continues to expand. The company has entered into contracts with 100 corporate insurance associations as of May 2025, enhancing their remote health guidance program that aids individuals at risk of lifestyle-related diseases. The company's program is designed to be less burdensome by offering remote support via web interviews and chat functions, aiming to reduce dropout rates. The expansion of these services aligns with the Japanese government's efforts to achieve target implementation rates for specific health checkups and guidance.
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