Utah Implements Motorola Solutions' AI to Streamline Non-Emergency Calls and Reduce 911 Wait Times

Reuters

2025/07/02

Utah Implements Motorola Solutions' AI to Streamline Non-Emergency Calls and Reduce 911 Wait Times

The Utah Communications Authority has announced a new initiative to enhance 911 services across the state by implementing Motorola Solutions' Virtual Response technology. This advanced AI technology aims to automate the handling of non-emergency calls, which constitute approximately 65% of Utah's 911 public safety answering points (PSAPs) workload. By doing so, the initiative seeks to reduce wait times for true emergencies and optimize resource allocation. The system will provide callers with automated responses, enabling them to receive information in their native language and through various formats such as voice or text. Additionally, the deployment is supported by the UCA and will be accessible to all PSAPs in Utah, complementing existing technologies like Assist for 911 and Radius Mapping.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Motorola Solutions Inc. published the original content used to generate this news brief on July 01, 2025, and is solely responsible for the information contained therein.

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This advanced AI technology aims to automate the handling of non-emergency calls, which constitute approximately 65% of Utah's 911 public safety answering points (PSAPs) workload. By doing so, the initiative seeks to reduce wait times for true emergencies and optimize resource allocation. The system will provide callers with automated responses, enabling them to receive information in their native language and through various formats such as voice or text. Additionally, the deployment is supported by the UCA and will be accessible to all PSAPs in Utah, complementing existing technologies like Assist for 911 and Radius Mapping.\n      </p>\n</div><div xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\" xmlns:xsi=\"http://www.w3.org/2001/XMLSchema-instance\">\n<em>Disclaimer: <span>This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Motorola Solutions Inc. published the original content used to generate this news brief on July 01, 2025, and is solely responsible for the information contained therein.</span></em>\n</div></body></html>\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"LU2023250504.SGD","symbol_name":"Allianz Thematica Cl AMg DIS H2-SGD","start_time":0,"source_url":"https://api.refinitiv.com/data/news/v1/stories/urn:newsml:reuters.com:20250701:nNDLvLHZV:1","article_id":"2548855178","we_media_id":"1032215980","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2548855178","pubTimestamp":1751385880,"columns":[],"sourceInfo":null,"weMediaInfo":{"media_name":"Reuters","introduction":"Reuters.com brings you the latest news from around the world, covering breaking news in markets, business, politics, entertainment and technology","home_visible":1,"id":"1032215980","head_image":"https://community-static.tradeup.com/news/4567337cbdf294b657b1fa87c5488b48"},"summary":"The Utah Communications Authority has announced a new initiative to enhance 911 services across the state by implementing Motorola Solutions' Virtual Response technology. This advanced AI technology aims to automate the handling of non-emergency calls, which constitute approximately 65% of Utah's 911 public safety answering points  workload. By doing so, the initiative seeks to reduce wait times for true emergencies and optimize resource allocation. The system will provide callers with automated responses, enabling them to receive information in their native language and through various formats such as voice or text. Additionally, the deployment is supported by the UCA and will be accessible to all PSAPs in Utah, complementing existing technologies like Assist for 911 and Radius Mapping.Disclaimer: This news brief was created by Public Technologies  using generative artificial intelligence. 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This advanced AI technology aims to automate the handling of non-emergency calls, which constitute approximately 65% of Utah's 911 public safety answering points (PSAPs) workload. By doing so, the initiative seeks to reduce wait times for true emergencies and optimize resource allocation. The system will provide callers with automated responses, enabling them to receive information in their native language and through various formats such as voice or text. Additionally, the deployment is supported by the UCA and will be accessible to all PSAPs in Utah, complementing existing technologies like Assist for 911 and Radius Mapping.\n      \n\nDisclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Motorola Solutions Inc. published the original content used to generate this news brief on July 01, 2025, and is solely responsible for the information contained therein.","kind":"highlight","is_publish_news":true,"is_publish_highlight":false,"is_publish_live":false,"is_publish_wemedia":null,"editions":null,"column":"","sentiment":"0","news_tag":"merge","news_rank":0,"symbols":[],"gpt_button":0,"need_auth":false,"code":"91000000","status":"200"}}}