The Hackett Group Inc., a prominent consultancy in generative artificial intelligence, has unveiled its 2025 Digital World Class® Procurement research, shedding light on how leading procurement teams are navigating ongoing market volatility and reshaping their roles in enterprises. The report reveals that top-performing procurement organizations, termed Digital World Class®, operate at a 19% lower cost and achieve a 2.6 times higher return on investment compared to their peers. These organizations excel by focusing strategically on spend management, stakeholder engagement, and supplier management, achieving significantly shorter cycle times for requisition-to-purchase orders and sourcing processes. Advanced digital capabilities are highlighted as a key differentiator, with top performers investing significantly more in procurement technology, enabling greater efficiency and data-driven decision-making. The research outlines a transformation blueprint for organizations aspiring to close the performance gap, emphasizing AI tool exploration, human capital development, and strategic partnerships with external service providers. A public version of the research paper is available for free upon registration.
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