RingCentral, Inc., a global leader in AI-powered business communications, has announced the acquisition of CommunityWFM, a cloud-based, AI-first contact center workforce management software solution. This acquisition enhances RingCentral's RingCX contact center platform by integrating advanced AI-driven workforce management capabilities. According to RingCentral, the merger will streamline contact center operations and improve the agent experience, providing a cohesive solution for operational efficiency and customer service delivery. The new AI Workforce Management features are now available to RingCX customers as an add-on, starting at $20 per agent per month.
Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. RingCentral Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20250908320905) on September 08, 2025, and is solely responsible for the information contained therein.