Customers Ditched Disney+, Hulu After Kimmel Suspension -- WSJ

Dow Jones

10/20

By Isabella Simonetti

Customer cancellations for the Disney+ and Hulu streaming services jumped in September, after the company briefly suspended the ABC late-night show " Jimmy Kimmel Live!".

The rate of customer defections for Disney+ doubled to 8% from 4% in August, while those for Hulu doubled to 10% from 5%, according to data from subscription-analytics company Antenna. The rate is calculated by dividing the number of cancellations in a given month by subscribers at the end of the prior month.

Antenna estimated a total of 3 million cancellations for Disney+ and 4.1 million for Hulu in September. Both of those figures far exceeded the trailing three-month averages for the services, a sign of customers' ire over Disney's decision to temporarily suspend the show.

Disney took Kimmel off the air on Sept. 17, after his comments related to the killing of conservative activist Charlie Kirk. Federal Communications Commission Chairman Brendan Carr suggested during a podcast appearance that the FCC might come down on broadcasters that didn't take action against Kimmel. Owners of some ABC-TV stations, including broadcasters Nexstar Media Group and Sinclair, told the network they were dropping the show.

Disney brought Kimmel's show back on Sept. 23. It garnered more than 6 million viewers, compared with the show's second-quarter average of 1.8 million viewers.

Nexstar and Sinclair agreed to return Kimmel's show to their stations shortly after Disney put him back on air.

Antenna's figures exclude some subscribers who join services as a result of an agreement with third parties such as wireless carriers.

Write to Isabella Simonetti at isabella.simonetti@wsj.com

(END) Dow Jones Newswires

October 20, 2025 10:07 ET (14:07 GMT)

Copyright (c) 2025 Dow Jones & Company, Inc.

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The rate is calculated by dividing the number of cancellations in a given month by subscribers at the end of the prior month. \n</p>\n<p>\n     Antenna estimated a total of 3 million cancellations for Disney+ and 4.1 million for Hulu in September. Both of those figures far exceeded the trailing three-month averages for the services, a sign of customers' ire over Disney's decision to temporarily suspend the show. \n</p>\n<p>\n     Disney took Kimmel off the air on Sept. 17, after his comments related to the killing of conservative activist Charlie Kirk. Federal Communications Commission Chairman Brendan Carr suggested during a podcast appearance that the FCC might come down on broadcasters that didn't take action against Kimmel. Owners of some ABC-TV stations, including broadcasters Nexstar Media Group and Sinclair, told the network they were dropping the show. \n</p>\n<p>\n     Disney brought Kimmel's show back on Sept. 23. It garnered more than 6 million viewers, compared with the show's second-quarter average of 1.8 million viewers. \n</p>\n<p>\n     Nexstar and Sinclair agreed to return Kimmel's show to their stations shortly after Disney put him back on air. \n</p>\n<p>\n     Antenna's figures exclude some subscribers who join services as a result of an agreement with third parties such as wireless carriers. \n</p>\n<p>\n     Write to Isabella Simonetti at isabella.simonetti@wsj.com \n</p>\n<pre style=\"white-space: pre\">\n \n</pre>\n<p>\n  (END) Dow Jones Newswires\n</p>\n<p>\n  October 20, 2025 10:07 ET (14:07 GMT)\n</p>\n<p>\n  Copyright (c) 2025 Dow Jones &amp; Company, Inc.\n</p>\n</font>\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"LU1732799900.SGD","symbol_name":"JPMorgan Investment Funds - Global Income A (irc) SGD-H","start_time":0,"source_url":"https://dowjonesnews.com/newdjn/logon.aspx?AL=N","article_id":"2576850061","we_media_id":"106","thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2576850061","pubTimestamp":1760969220,"columns":[],"sourceInfo":null,"weMediaInfo":{"media_name":"Dow Jones","introduction":"Dow Jones publishes the world’s most trusted business news and financial information in a variety of media.","home_visible":0,"id":"106","head_image":"https://static.tigerbbs.com/150f88aa4d182df19190059f4a365e99"},"summary":"Customer cancellations for the Disney+ and Hulu streaming services jumped in September, after the company briefly suspended the ABC late-night show \" Jimmy Kimmel Live!The rate of customer defections for Disney+ doubled to 8% from 4% in August, while those for Hulu doubled to 10% from 5%, according to data from subscription-analytics company Antenna. The rate is calculated by dividing the number of cancellations in a given month by subscribers at the end of the prior month.Antenna estimated a total of 3 million cancellations for Disney+ and 4.1 million for Hulu in September. Both of those figures far exceeded the trailing three-month averages for the services, a sign of customers' ire over Disney's decision to temporarily suspend the show.Disney took Kimmel off the air on Sept. 17, after his comments related to the killing of conservative activist Charlie Kirk. 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The rate is calculated by dividing the number of cancellations in a given month by subscribers at the end of the prior month. \n\n\n     Antenna estimated a total of 3 million cancellations for Disney+ and 4.1 million for Hulu in September. Both of those figures far exceeded the trailing three-month averages for the services, a sign of customers' ire over Disney's decision to temporarily suspend the show. \n\n\n     Disney took Kimmel off the air on Sept. 17, after his comments related to the killing of conservative activist Charlie Kirk. Federal Communications Commission Chairman Brendan Carr suggested during a podcast appearance that the FCC might come down on broadcasters that didn't take action against Kimmel. Owners of some ABC-TV stations, including broadcasters Nexstar Media Group and Sinclair, told the network they were dropping the show. \n\n\n     Disney brought Kimmel's show back on Sept. 23. 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