淘宝回应购物金系统故障：已修复，消费者所有充值安全到账

新浪科技

10/21

　　新浪科技讯 10月21日下午消息，10月20日天猫双11开启现货开卖，有消费者反馈，天猫店铺购物金短暂出现少部分用户充值到账未显示问题。

　　对此，淘宝相关人士回应称，天猫双11晚20点开售后，充值购物用户数在数分钟内冲上近千万，触发系统故障。故障于22点前修复，所有到账资金已正确显示，完全不影响消费者后续使用及资金安全。

海量资讯、精准解读，尽在新浪财经APP

责任编辑：江钰涵

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href=\"https://finance.sina.com.cn/tob/2025-10-21/doc-infurpnr4449122.shtml\">网页链接</a>\n\n</div>\n\n\n</article>\n</div>\n</body>\n</html>\n","isBrief":false,"type":0,"news_type":1,"symbol":"LU0501845795.SGD","symbol_name":"瑞银大中华区股票基金P Acc SGD","start_time":0,"source_url":"https://finance.sina.com.cn/tob/2025-10-21/doc-infurpnr4449122.shtml","article_id":"2577481138","we_media_id":null,"thumbnails":[],"rights":null,"url":"https://stock-news.laohu8.com/highlight/detail?id=2577481138","pubTimestamp":1761024120,"columns":[],"sourceInfo":{"source_id":"sina","name":"sina"},"weMediaInfo":null,"summary":"新浪科技讯 10月21日下午消息，10月20日天猫双11开启现货开卖，有消费者反馈，天猫店铺购物金短暂出现少部分用户充值到账未显示问题。\n　　对此，淘宝相关人士回应称，天猫双11晚20点开售后，充值购物用户数在数分钟内冲上近千万，触发系统故障。故障于22点前修复，所有到账资金已正确显示，完全不影响消费者后续使用及资金安全。\n\n\n海量资讯、精准解读，尽在新浪财经APP\n\n责任编辑：江钰涵","collect":0,"end_time":0,"defaultTopTitle":"sina.com.cn","property":[],"viewcount":null,"language":"zh","relate_stocks":{"89988":"阿里巴巴-WR","LU0501845795.SGD":"瑞银大中华区股票基金P Acc 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