Bed Bath & Beyond Expects Big Boost from AI Aims -- Market Talk

Dow Jones

10/28

1832 ET - Bed Bath & Beyond expects it will be able to operate with fewer people and have greater efficiency as it integrates artificial intelligence into its customer-service functions, CEO Marcus Lemonis says during a call with analysts. "That isn't a 'maybe' or 'we'd like to,' that's a, 'it's going to happen in 2026,'" he says. AI will also allow the company to reach customers in a personalized way, communicating what products they want, when they want it and how they want it, he says. That should lead to better conversion immediately and better retention in the long term, he says. "Everybody should assume that AI is an absolute mandate inside of our company as it is in almost every company," he says. (kelly.cloonan@wsj.com)

(END) Dow Jones Newswires

October 27, 2025 18:32 ET (22:32 GMT)

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