Oracle Corporation announced that Xcel Energy has selected the AI-enabled Oracle Opower customer engagement platform to support its energy programs, enhance customer experiences, and improve grid resiliency. Xcel Energy will use Oracle's platform to provide its customers with personalized energy insights, usage comparisons, energy savings tips, and recommendations for energy programs. The implementation aims to empower Xcel Energy's electric and natural gas customers across eight states with tools to manage and potentially reduce their energy usage and costs. The Opower platform offers connected energy insights, real-time analytics, and supports integration across digital channels for energy providers.
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