UiPath Inc., a global leader in agentic automation, has announced a partnership with Talkdesk, Inc., a leader in customer experience automation (CXA), to enhance end-to-end customer journeys through advanced automation. The collaboration integrates Talkdesk's multi-agent AI solution with UiPath's agentic orchestration and intelligent document processing. By leveraging a standards-based Model Context Protocol (MCP), the partnership enables organizations to optimize workflows, improve accuracy, increase efficiency, and deliver better customer experiences. The joint solution automates complex processes such as prior patient authorization, streamlining information extraction and accelerating response times for customers and providers.