AudioCodes Deploys Large-Scale Voca CIC Voice Agent Solution for Atento

Reuters

2025/12/15

AudioCodes Deploys Large-Scale Voca CIC Voice Agent Solution for Atento

AudioCodes Ltd. announced the successful deployment of its Voca Conversational Interaction Center (Voca CIC) in collaboration with Go2Uno and Atento for a major managed care organization. The project involved modernizing the organization's Conversational IVR system, supporting over 500 concurrent AI Voice Agents. The deployment was completed in a few weeks, which is described as a record timeframe for a project of this scale. The new solution includes advanced analytics and performance reporting, providing real-time visibility into Voice Agent performance and key customer metrics.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. AudioCodes Ltd. published the original content used to generate this news brief via PR Newswire (Ref. ID: LN47351) on December 15, 2025, and is solely responsible for the information contained therein.

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