NICE Limited announced that AOK Bayern, one of Germany's largest statutory health insurance providers, has deployed the NICE CXone platform on the EU Sovereign Cloud. The implementation modernizes AOK Bayern’s customer service operations for more than 4.5 million members, replacing its legacy on-premises infrastructure. The NICE CXone solution unifies multiple communication channels in a single cloud-native environment and is designed to meet strict EU data protection and compliance requirements. This deployment marks AOK Bayern as the first German public health insurance provider to migrate its contact center operations to the cloud using NICE’s platform.

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