Coupang Inc. published the transcript of its fourth quarter 2025 earnings conference call. The call was attended by Mike Parker, Founder and CEO Bom Kim, CFO Gaurav Anand, and General Counsel and Chief Administrative Officer HL Rogers, who also serves as interim CEO of the company’s Korean subsidiary. Management focused heavily on an internal data incident disclosed late last year. Bom Kim apologized to customers, saying, “I want to apologize again for the concern and inconvenience this has caused,” and added, “We know we have to do better, and we will.” Rogers said a former employee “illegally accessed data from over 33 million user accounts” and “retained data from approximately 3,000 user accounts in Korea and one user account in Taiwan.” He said investigators found the data accessed was limited to “basic contact and order information,” and emphasized, “No financial data, no passwords, and no government-issued IDs were compromised.” Rogers added that remediation was completed, stating, “The method by which the former employee was able to access the system was closed and remediated in November 2025.” Coupang said it has hired third-party cybersecurity firms including Mandiant and Palo Alto Networks and is monitoring for misuse, with Rogers noting “zero confirmed instances” of exploitation to date. The company also highlighted a customer compensation program, with Rogers stating it will issue “approximately $1.2 billion in vouchers” redeemable beginning January 15. On results, Anand reported Product Commerce Q4 net revenue of $7.4 billion, up 8% (12% constant currency), but said growth slowed due to “a slowdown in December that appears related to the data incident.” Consolidated net revenues were $8.8 billion, up 11% (14% constant currency), with operating income of $8 million and a net loss attributable to stockholders of $26 million. Looking ahead, Anand said Coupang expects “muted trends in growth and profitability over the next few months,” and guided to Q1 consolidated constant-currency revenue growth of “the 5-10% range,” while forecasting 2026 Developing Offerings adjusted EBITDA losses of $950 million to $1 billion. The full transcript can be accessed through the link below.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Coupang Inc. published the original content used to generate this news brief on February 26, 2026, and is solely responsible for the information contained therein.