Nice (NICE) provided a sound story at its Investor Day event but questions remain, Wedbush said in a Wednesday note.

Nice laid out its evolution from a seat-based contact center as a service firm into an orchestrated CX-AI platform, with recently acquired Cognigy now integrated into CXone, the note said.

The firm's core thesis is that point solutions cannot replicate its combined conversational AI, voice, workforce management, and data intelligence on one platform, the report said.

"While we came away more constructive on the platform vision and the AI monetization data, the persistent gap between that narrative and mid-single-digit reported revenue growth rates keeps us on the sidelines," the report said.

Wedbush maintained its neutral rating while lowering its price target to $100 from $120, saying that "many questions still remain about growth and the AI challenges ahead."

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