Nice (NICE) is building the "right platform" for the future of enterprise customer experience despite near-term uncertainty around revenue conversion, RBC Capital Markets said in a report emailed Wednesday.

Following the company's annual customer conference and investor day, the analysts at the firm came away "incrementally positive" on the company, citing strong artificial intelligence adoption, the full integration of Cognigy into the CXone platform, and an expanding partner ecosystem. Management left its fiscal 2026 guidance and fiscal 2028 targets unchanged, the firm said.

The firm noted that AI adoption continues to gain traction, with all customer experience and contact center-as-a-service deals over the past three quarters including AI capabilities. AI customers generate 36% higher average revenue per user and 4.5 times higher average revenue per customer than non-AI customers, according to the report.

RBC has an outperform rating on Nice with a price target of $130.

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