Shares of Concentrix rose on Wednesday after the company posted mixed fiscal third-quarter results as it navigates a costly shift toward artificial-intelligence-powered customer-service tools.

Concentrix stock added 2.5% to $25.50, reversing course after falling as much as 11% in premarket trading and after ending Tuesday down 2.2%. Ending the session higher would snap a five-day losing streak. Shares have fallen 15% in September, pacing toward their worst monthly performance since falling 21% in June, according to Dow Jones Market Data.

About 50% of Concentrix's revenue is coming from business it earned since introducing AI tools three years ago, CEO Chris Caldwell said in a news release. That follows up on a 400% year-over-year surge in deals for its AI tools suite the prior quarter, as Caldwell touted the company's "acceleration in many areas in the evolution of our business" at the time.

Caldwell said Tuesday the company is "aggressively disrupting our own traditional business," and that its "underlying new business is stronger and healthier," citing strong free cash flow and services growth.

Concentrix, a company that runs AI- and human-powered customer service and back-office operations for businesses, posted adjusted earnings of $2.92 a share for the quarter ended Aug. 31. That surpassed Wall Street's estimates of $2.71, according to FactSet. Revenue fell 1.2% to $2.45 billion, falling just short of the analyst consensus call for $2.47 billion.

Concentrix has faced rising costs as it reshapes its business around AI and away from the traditional outsourcing model. The company previously estimated restructuring expenses of $175 million in fiscal 2026. It reported an operating loss of $910 million in the third quarter; operating income a year earlier was $147 million.

A broader transition toward AI-powered customer service has rattled the industry.

Peer Teleperformance rebranded itself as TP last year, saying it would be "powered by [emotional intelligence] and enabled by AI." The company said in July it planned to have its entire workforce using AI tools by 2027. Paris-traded TP shares declined Wednesday.

Customer service representative employment in the U.S. is expected to shed 142,000 jobs by 2030, representing a projected decline of about 5% since 2025 thanks to the implementation of automation tools, according to Bureau of Labor Statistics data.