Mr. Chen reported that in March last year, he won a property auction, but to this day, the ownership has not been transferred to him, and the landlord is no longer reachable. Mr. Chen works in Hangzhou and said that in his spare time, he works as a food delivery rider, earning a total monthly income of seven to eight thousand yuan. He wanted to buy a home and settle down in Hangzhou. Last year, he bid on a property in the "Xixi Shui'an" community on the Alibaba auction platform. This is a resettlement housing community. The property he won has a building area of 92 square meters and a transaction price of 665,000 yuan. A check by the reporter on a real estate agency platform showed that listed prices for similar-sized homes are around 1.5 million yuan.

Mr. Chen: Including various taxes, agency fees, and so on, I spent about 700,000 yuan in total, and I have already paid the full amount. This money is all my hard-earned savings, accumulated over many years. Among it, 80,000 yuan was my mother's pension money, all put into this. Mr. Chen said that at the time, there was a tenant in the house. Later, he and the landlord agreed to let the tenant stay for another year, and the annual rent of 42,000 yuan was paid to him. When the contract expired in March this year, he encountered problems when he asked the landlord to transfer the ownership.

Mr. Chen: I had mentioned the transfer before, but she kept making various excuses, saying she needed to think about it more and discuss with her family. Reporter: Can she just refuse to transfer it? Mr. Chen: She said she wanted to breach the contract. I said breaching is fine, but you have to compensate me according to the price. She said she was waiting for money from stock trading, and once she made a profit, she would give it to me. So I kept waiting. By the end of August, there was still 60,000 yuan left as the final payment, and she took that too, saying that with the full payment taken, it was as if the full amount was paid. When I asked her again on September 3rd about the transfer, she said the house had been mortgaged to someone else.

The house sale contract shows that the seller is a Ms. Luo. In the property overview, there is a clause stating that currently the property cannot have a property rights certificate issued, and it has not met the conditions for market trading. Once it meets the conditions for market trading later, Party A will unconditionally cooperate with Party B to handle the transfer procedures. There is another clause stipulating that after Party A obtains the real estate ownership certificate, it should notify Party B within three days and assist Party B in completing the transfer procedures. If Party A fails to deliver the house, it is considered a breach of contract, and the penalty is 133,000 yuan. Mr. Chen provided a photo of the real estate ownership certificate for this house, saying it was sent by Ms. Luo. The property owner's surname is Zhu. Mr. Chen is unclear about the relationship between the property owner and Ms. Luo.

Mr. Chen: If the landlord breaches the contract, then compensate according to the contract terms. If you don't breach, transfer the house to me. Reporter: Have you asked the Alibaba judicial auction side about this? Mr. Chen: For judicial auctions, it can only go to the intermediary company, that is, "Hangzhou Fangdong Laile". From the intermediary company, I learned that if the house is auctioned too low, many will not fulfill the contract and want to breach. They suggested I sue in the People's Court. The Alibaba auction platform shows that the auctioneer for Mr. Chen's order is called "Hangzhou Fangdong Laile Auction Co., Ltd." A commission of 33,250 yuan was paid. The reporter noticed that this order also has a "Safe Payment" guarantee, where the final payment can only be transferred after the property delivery form is completed. However, according to Mr. Chen, he has already paid this final payment to the house seller.

The reporter called the landlord's phone number listed in the contract, but it indicated that the phone was turned off. Subsequently, the reporter contacted the "Fangdong Laile" auction company to understand the situation. Staff of Hangzhou Fangdong Laile Auction Co., Ltd.: The landlord might feel that the current price is lower than she wanted, so she regrets it. The contract clearly states that if the landlord regrets, they must pay a 10% penalty. We are a commercial auction, not a judicial auction. Commercial auctions are meant to be lower than market price. The landlord knew this at the time. Reporter: Is the house now transferred to someone else? Do you know this? Staff of Hangzhou Fangdong Laile Auction Co., Ltd.: We don't know. Even if she mortgaged it, that would be fraud. Reporter: After signing the contract, is the money paid to you first, or to the landlord? Staff of Hangzhou Fangdong Laile Auction Co., Ltd.: It goes directly to the landlord. We just take a platform fee. We are just a platform under Alibaba.

For Mr. Chen's auction of this house, the landlord found an intermediary, the intermediary found our platform, we submitted the materials from the intermediary to Alibaba, Alibaba reviewed and approved, and only then could the house be auctioned. Reporter: Who is the intermediary? Staff of Hangzhou Fangdong Laile Auction Co., Ltd.: The intermediary was found by the landlord themselves, not someone from our company. Reporter: Who guarantees whether he can transfer the ownership normally? Staff of Hangzhou Fangdong Laile Auction Co., Ltd.: We can only assist him, we cannot guarantee. Reporter: Do you have the contact information for the intermediary company? Staff of Hangzhou Fangdong Laile Auction Co., Ltd.: We don't have it. We are not familiar with them. The reporter also fed back the situation to the Alibaba auction platform. Platform staff replied that the order is a Safe Payment order, requiring the buyer to confirm the payment conditions are met. Currently, the merchant involved has been shut down by the platform. The merchant here refers to the intermediary company found by the landlord. For Mr. Chen's situation, it is recommended to go through legal procedures. Currently, Mr. Chen has already submitted the lawsuit materials.