Well-known singer and actor Wu Chun has publicly addressed CATHAY PAC AIR (ASX: 00293) on social media, stating he has "been very patient." He detailed an incident where he flew from Melbourne to Hong Kong, missed his connecting flight to Paris, and was rerouted by the airline through Manchester.

He explained that before departing Hong Kong, Cathay staff confirmed his luggage was loaded onto the flight to Manchester. Upon arrival there, a Chinese-speaking Cathay employee assisted him in transferring to an Air France flight to Paris. However, his luggage has now been missing for three days since he arrived in Paris.

Wu Chun mentioned he was assured the employee's primary task was to ensure his bags reached Paris, which gave him confidence, especially with a two-hour layover. He expressed deep disappointment that not only were the bags missing upon arrival, but they remained lost after three days of waiting, involving both CATHAY PAC AIR and Air France.

He decided to post the video after three days in Paris without a resolution, having made numerous phone calls to inquire about his luggage, which he described as receiving unhelpful and unenthusiastic responses.

In his message, Wu Chun also asked if anyone knows the Chinese female Cathay employee in Manchester, requesting her contact information out of gratitude.

The Cathay Pacific website states its policy on delayed or damaged luggage involves limited liability, unless a higher compensation limit was requested and an additional fee paid in advance. It advises passengers to report any delayed or damaged luggage at the baggage service counter in the arrival hall before customs inspection.