In response to the potential impact of the recent situation in Iran and the broader Middle East on user travel plans, TONGCHENGTRAVEL has announced the immediate activation of its emergency support mechanism to safeguard user travel safety and consumer rights.

For hotel bookings, users who made reservations on any TONGCHENGTRAVEL platform before 17:00 on February 28, 2026, for stays between February 28 and March 5 in multiple Middle Eastern countries—including Iran, Israel, Iraq, Jordan, Lebanon, the UAE, Syria, Kuwait, Qatar, Saudi Arabia, Turkey, Bahrain, Oman, and Yemen—and are unable to travel due to the situation may apply for a free cancellation.

Regarding transportation, TONGCHENGTRAVEL has established a dedicated task force to maintain communication with domestic and international airlines, closely monitor the latest flight route developments, and assist users with ticket refunds or changes in strict accordance with the respective airlines' policies.

Users experiencing urgent travel issues can contact the 24-hour customer service hotline at 95711, the overseas hotline at +86-512-82209000, or seek assistance through the online customer service channels available on the TONGCHENGTRAVEL app and mini-program. The platform has committed to responding to user inquiries promptly.

Concurrently, TONGCHENGTRAVEL's business travel service has initiated 24-hour emergency support, prioritizing the safety and smooth travel of Chinese citizens and employees of Chinese enterprises. A ground service team has been stationed in Dubai, with personnel at the airport to provide assistance, including accommodation support and emergency travel arrangements. Those in need can call +971-503326906 or +86-18366389988.

TONGCHENGTRAVEL stated that it will continue to closely monitor developments in Iran and the Middle East and will adjust and upgrade its support policies as necessary to ensure the safety and convenience of its users.