From 9:00 AM to 10:30 AM on January 21st, at No. 645, Kongjiang Road, the receptionist was Cheng Jie; from 9:00 AM to 10:30 AM on January 23rd, in the Friendship residential area, the receptionist was Wang Mingfa; from 9:00 AM to 10:30 AM on January 28th, in the Dunhua residential area, the receptionist was Liu Gendi... This is the recent schedule for the "Community Big Housekeeper Joint Reception" in Yanji Xincun Subdistrict, Yangpu District.

During the reception on January 7th, residents reported issues to the community big housekeeper, Wang Mingfa. That very afternoon, Wang Mingfa arranged for the installation elevator construction supervisor to inspect the site, and the rectification was completed by January 13th. The efficiency of the community big housekeeper earned recognition and praise from the residents. Such high efficiency is not an isolated case; across the four sectors of Yanji Xincun Subdistrict, each sector has a designated community big housekeeper. Evolving from the 1.0 version of homeowners' committee secretary to the 2.0 version of property supervisor, this innovative community big housekeeper system has played a significant role in grassroots governance within the Yanji community.

Why hire a community big housekeeper in addition to the existing "troika" of neighborhood committees, homeowners' committees, and property management companies in residential community management? Firstly, most residential areas within the jurisdiction of Yanji Xincun Subdistrict are public housing sold after being built in the 1980s, facing issues such as overall aging facilities and equipment, residents needing to make multiple trips for services, and low participation in grassroots governance. Secondly, these residential areas are home to many retired technical and management professionals who previously often served only as volunteers, while homeowners' committee members frequently lacked the corresponding capabilities, creating a need for "executive secretaries" and "instructors" to provide professional support.

Yanji Xincun Subdistrict began piloting the community big housekeeper methodology in 2018 and established a professional social organization, the Community Big Housekeeper Office, in 2019. Through a service procurement model, the office selects "old masters" with high political integrity and rich property management experience to serve as community big housekeepers, acting as "secretaries" and think tanks for the homeowners' committees. In 2020, the community big housekeepers were integrated into the subdistrict's "Integrated Grid Management" system and were granted four specific powers: the right to solicit public opinion, the right to report problems, the right to request departmental coordination, and the right to evaluate effectiveness. This enabled their deep involvement in specialized tasks requiring higher expertise, such as the formation, restructuring, and election of homeowners' committees, property management selection and contract renewal, and property fee adjustments. Last year, the community big housekeepers took on a new role—property supervisors.

Leveraging the joint reception system and supplemented by daily receptions, instant reporting via mobile photos, routine inspections, and joint supervision methods, the 2.0 version community big housekeepers have identified numerous issues through regular daily oversight. They have effectively prompted property management to resolve many long-standing unresolved problems and "key minor matters."