A senior citizen identified as Mr. Tian, who was participating in a wellness tourism trip in Songjiang, recently reported that he and over 100 other elderly guests were forced out of their hotel. The incident occurred when the hotel cut off water and electricity after the wellness company they had paid experienced a funding shortfall. Mr. Tian stated that the hotel's actions came just days into his stay.

According to the formal service contract signed on May 22, 2026, Mr. Tian had paid 18,800 yuan to Shanghai 5060 Tourism Service Co., Ltd. for a wellness service package. The agreement entitled him to stay at 10 partner wellness bases across Jiangsu, Zhejiang, and Shanghai, with a total of 210 service days accumulated over several years. The package's high cost-performance ratio, with an average daily cost of less than 90 yuan including meals and accommodation, proved attractive to many elderly consumers.

Mr. Tian checked into the Huaximeishi Hotel in Songjiang on August 19 as specified in the agreement, after confirming his reservation period with the front desk. However, on August 22, he discovered a notice at the hotel restaurant announcing that the hotel had terminated its cooperation with Shanghai 5060 Tourism Service Co., Ltd. and would stop providing meals and cut off water and electricity to relevant rooms starting the next day. When he contacted the tourism company, he was informed that they were facing financial difficulties and could not pay the hotel.

The hotel proceeded with its plan on August 23, cutting off water and electricity for over a hundred elderly guests and ceasing meal services. While guests could order takeout for meals, the unbearable summer heat without air conditioning or water made the hotel's "guest eviction" approach unacceptable. After several days of waiting for a resolution and refund, Mr. Tian was forced to return home on August 25.

Another affected senior, Mr. Shi, revealed that individual refunds sought by the seniors varied, from tens of thousands to over a hundred thousand yuan. To their dismay, the tourism company proposed that they bear a 20% penalty for service termination, with the remaining balance to be settled via an IOU with payment deferred for six months. Mr. Shi, who had paid nearly 40,000 yuan, faced a loss of almost 7,000 yuan under this arrangement, with no clear guarantee for the outstanding amount. The stress of the situation caused his blood pressure to spike to 220 mmHg, necessitating emergency medical care. At the time of reporting, twenty to thirty seniors remained at the hotel to continue their protest.

Attempts to seek clarification from the hotel yielded no results. A staff member stated that the matter was being handled by a "specialist" but refused to provide contact details. The person in charge at the tourism company, Mr. Gao, only repeated that "the matter is over" before ending the call. A former employee confirmed the company's severe financial difficulties, citing unsustainable pricing and unpaid wages, while noting that the owner had not fled but had significant debts.

Corporate records show that Shanghai 5060 Tourism Service Co., Ltd. was established on August 7, 2025, with a registered capital of 10 million yuan. In just over a year, it has faced funding exhaustion and partnership collapses. Outrageously, the company was reportedly still recruiting new clients and collecting prepayments until just before the dispute broke out.

Lawyer Sun Yingjie from Shanghai Xinshi Law Firm provided legal analysis. He stated that the hotel's confirmation of the seniors' check-in constituted a service commitment, meaning it had anticipated the partner's payment risks and could not shift this business risk onto consumers. The hotel should pursue its fees from the tour operator, not the elderly guests. Sun also deemed the hotel's actions of cutting utilities and evicting elderly guests during extreme heat as clearly inappropriate, potentially incurring liability for any resulting health or financial damages.

Faced with limited options, Mr. Shi has reluctantly signed the termination agreement, accepting a 90% credit note for his remaining balance and absorbing a direct loss of nearly 3,200 yuan. Both he and other seniors harbor deep uncertainty about the company's promise to pay in six months. This issue remains unresolved and continues to be monitored.