HSBC Holdings PLC (HSBC.US) fell more than 2% on Friday, trading at $77.42. The decline follows reports that the bank is planning a significant reduction of its workforce over the next few years. CEO Noel Quinn is reportedly betting on the use of artificial intelligence to scale back middle and back-office operations. According to sources familiar with the matter, roles within global service centers that do not involve direct customer interaction are expected to be the most affected. The restructuring could ultimately impact approximately 20,000 positions, representing about 10% of HSBC's total workforce. The assessment related to these plans is still in its early stages.