Flooding has devastated multiple villages in Hengzhou City since July, and victims have been left with damaged savings. At the counter of Bank of China Limited's Hengzhou Branch in Nanning, a distressed resident recently presented a bag of moldy, stuck-together banknotes, the family's entire cash savings, damaged by prolonged moisture from the deluge.

The victim, with a trembling voice, asked if the ruined notes could be exchanged. Staff immediately calmed the customer, opening a special green channel to handle the exceptional case. Without hesitation, a teller manually separated each note, carefully smoothing the surfaces, verifying authenticity, and counting the denominations one by one. After over an hour of meticulous work, the team successfully exchanged 496 yuan, a modest sum but crucial for the victim's immediate daily needs. Upon receiving the crisp new bills, the customer's tense expression softened, and they expressed heartfelt gratitude.

This exchange of damaged currency reflects Bank of China's commitment to serving the public with professionalism and compassion. Facing disaster, the branch provides solid financial support. As reconstruction efforts continue, Bank of China's Hengzhou Branch will focus on urgent needs, optimizing services, and increasing credit support for post-disaster recovery, demonstrating the mission of a major state-owned bank through warm and efficient financial services.