On November 4, Meituan announced plans to officially roll out its "Rider Care Program for Grievances" on November 5. The initiative aims to provide comprehensive support to delivery riders through proactive safeguards, rapid response mechanisms, and tangible compensation, reinforcing the platform's commitment to their well-being and fostering a healthier delivery ecosystem.

Meituan highlighted that in on-demand delivery scenarios, riders frequently encounter sudden and varied grievances—ranging from unwarranted criticism to malicious harassment and even conflicts. These often-undetected issues not only harm riders' professional image but also hinder the long-term sustainable growth of the delivery industry.