Kangqiao Service Group Limited released its 2025 Environmental, Social and Governance (ESG) Report, detailing governance upgrades, environmental performance and social initiatives across its mainland China property-management portfolio.
Governance and Risk Management • Board oversight: Seven-member board (three executive, one non-executive and three independent non-executive directors); female representation at 28.6%. • Three-line risk-control model (project, regional and headquarters) delivered 12 internal-control audits, 29 monthly special audits and 60 performance audits; no corruption cases recorded. • All 2,465 employees and directors completed anti-corruption training (19,720 training hours in total).
Environmental Footprint and Targets • Scope 2 greenhouse-gas emissions totalled 95,393.75 tonnes, equal to 2,525.88 tonnes per million sq m managed. • Electricity consumption reached 95.39 million kWh; water use was 1.21 million m³, or 32,272.12 m³ per million sq m. • Hazardous waste generation was limited to 0.26 tonnes; non-hazardous waste totalled 2.01 tonnes. • The group targets a 2% annual reduction in energy consumption, 100% classified collection of solid waste and expanded use of green technologies such as smart energy-management platforms and intelligent temperature-control devices in elevator machine rooms.
Workforce Development and Well-being • Total staff: 2,465 (51.3% female). • Employee turnover rate: 21.37%; no fatalities or lost-time injuries reported. • Training: 100% participation; average of 28 training hours per employee, including leadership camps and SOP programmes delivered via “Kangyun Academy”. • Employee engagement: over 3,200 cultural and welfare events, plus an employee fund for hardship support.
Supply-Chain Oversight • Supplier base: 989 vendors, 88.3% located in central China. • All suppliers assessed under standardised environmental, social, quality and integrity criteria; non-compliant firms removed from the approved list. • Green procurement emphasised eco-friendly materials, energy-saving equipment and fire-safety compliance.
Service Quality and Customer Relations • 2,216 service-related complaints received; 93.0% handled within prescribed timeframes and 94.0% satisfaction rate achieved. • AI-driven customer-service tools—including an outbound-call robot covering 100% of work-order follow-ups—boosted response efficiency 20-fold. • Digital platforms “Kangyun Youjia” and “Kangyun Youxuan” recorded 735,000 registered users and RMB 10.46 million in community-retail GMV, respectively.
Community & Industry Contribution • RMB 10.01 million invested in community programmes; employees contributed 5,100 volunteer hours. • The group hosted more than 3,200 cultural, environmental and sporting events, and pursued “Red Property” initiatives linking party building with neighbourhood services. • Active engagement with national and regional industry associations, including participation in the 2025 China International Property Management Expo.
Recognition Kangqiao Service ranked 23rd among China’s Top 100 Property-Service Enterprises and earned multiple honours for ESG performance, digital capability and customer satisfaction during 2025.
The report was approved by the board on 30 March 2026 and is aligned with the Hong Kong Stock Exchange’s ESG Reporting Guide requirements.