The topic of "MEITUAN-W refunds not arriving" has sparked heated discussion today, with multiple consumers reporting difficulties with order refunds on the platform. Some consumers claim that refunds approved in 2018 only recently arrived in their bank accounts. Others report encountering disputes between MEITUAN-W and merchants during the refund process.

In response, MEITUAN-W customer service representatives stated that refund timing depends on the payment method, typically taking 1-3 business days to arrive. If an order refund has been processed but hasn't arrived, it may be due to delays in bank or payment processor handling, and customers can contact support to help verify refund progress. Cases of multi-year refund delays are described as "relatively rare."

Additionally, multiple consumers question that refunds haven't returned via the original payment route, but instead went to MEITUAN-W wallet, raising concerns about "indirectly forcing consumers to use MEITUAN-W services."

**Multi-Year Refund Issues Previously Exposed**

"I discovered a September 15, 2017 order showing refund failure. When I checked the order details, it stated 'merchant refused refund failure.' Then I clicked on refund details, and it automatically refunded me instantly!" one consumer reported. After seeing posts about refund failures, they began checking their own MEITUAN-W orders and discovered this situation.

This consumer noted that their order was an automatic expiration refund, which shouldn't involve merchant refusal, questioning whether MEITUAN-W's handling method was misleading. "They refunded me the moment I checked - would they not refund if I didn't inquire?"

In fact, MEITUAN-W refund issues have been criticized by consumers for years.

A verified account posted on social media in August 2019 stating "3 years and the refund still hasn't arrived," sarcastically "praising MEITUAN-W's efficiency."

Screenshots showed that on November 23, 2016, a refund application was accepted by the system and marked as "under review." The merchant agreed to the refund that same day, then it showed "entering system review."

Between 2015-2019, multiple users reported encountering MEITUAN-W order refund difficulties. Posts asking "Why are refunds so slow?" and "It's been almost half a month and still no arrival?" were numerous.

Regarding how long MEITUAN-W refunds actually take, customer service representatives stated that refund timing depends on the payment method, generally taking 1-3 business days. If an order refund has been processed but hasn't arrived, it may be due to delays in bank or payment processor handling, and they can help verify refund progress. Multi-year non-refund situations are "relatively rare."

**Some Refunds Going to MEITUAN-W Wallet?**

MEITUAN-W customer service told that refunds follow the original payment route - refunding to wherever the payment came from. However, multiple consumers report their experiences differ.

"My original payment account clearly didn't receive this money, and customer service said it was found to have been refunded to MEITUAN-W balance." "MEITUAN-W monthly payment refund went to the wallet, even though it was paid through MEITUAN-W monthly payment, now it's in their own wallet." "Customer service uniformly replied that the refund was transferred to MEITUAN-W balance at the time, but my MEITUAN-W wallet balance is 0 and not verified, I've never withdrawn money, yet customer service insists I immediately withdrew it."

Such cases are not isolated. Multiple MEITUAN-W users report that after MEITUAN-W monthly payment refunds, funds went directly to MEITUAN-W wallet instead of returning via the original route.

Some consumers state bluntly that MEITUAN-W wallet money can only be spent on MEITUAN-W or withdrawn by linking a card, which indirectly forces consumers to use MEITUAN-W services.

In response, MEITUAN-W customer service explained that if orders are partial refunds or insurance claims, they may be refunded to MEITUAN-W wallet.

Currently, most online criticism regarding MEITUAN-W order refund issues focuses on orders from 2015-2019, which are quite old and increase the difficulty of information verification. MEITUAN-W customer service also acknowledges they can assist with processing within 48 hours of order completion, but beyond 48 hours exceeds customer service authority.

Legal experts suggest that "regardless of old or new orders, consumers must verify actual arrival records after applying for refunds, not just rely on platform notifications. If funds don't arrive, first request refund process logs from MEITUAN-W and preserve order screenshots, payment records, and customer service chat logs - these are all solid evidence for rights protection."