Shangri-La Asia released its 2025 Sustainability Report, detailing improvements across energy, carbon, water and plastics, and outlining progress on sustainable finance.
Key operational metrics • Carbon intensity (Scope 1 & 2) declined 29% from the 2019 baseline to 104 kg CO₂e/m², beating the 2025 interim target of 125 kg CO₂e/m². • Energy intensity dropped 16% versus 2019 to 230 kWh/m², outperforming the 2025 target of 233 kWh/m². • Water intensity improved 16% against 2019 to 1.49 m³ per occupied room night, ahead of the 2025 target of 1.69 m³. • Single-use plastics intensity fell 54% relative to 2019, reaching 81 g per occupied room night and surpassing the 2025 target of 98 g.
Green finance and targets • Sustainability-linked loans totalled approximately USD3.90 billion, representing 65% of the company’s total loan portfolio at 31 December 2025. • Five loan KPIs—energy, carbon, water, single-use plastics and employee injury rate—are externally assured by Hong Kong Quality Assurance Agency, with all 2025 annual targets met.
Portfolio upgrades • Forty-three properties now hold at least one green building or green hotel certification, and 43 properties are ISO 14001-certified. • Investments of USD2.80 million were channelled into energy- and water-saving projects during 2025, with USD2.70 million earmarked for 2026 initiatives.
Climate and nature initiatives • Climate scenario analysis covered assets representing 70% of global portfolio value; 33 properties were identified in 100-year flood zones and are covered by natural catastrophe insurance. • Four of 12 properties located in ecologically sensitive areas run “Sanctuary” projects, including mangrove, reef and bird conservation programmes; additional projects are being scoped for the remainder.
Social performance • Workforce totalled 40,970 employees; women accounted for 44% of staff and 45% of managerial roles. • Employee injury rate improved to 2.6 incidents per 100 full-time equivalents, on track to meet the 2030 safety target. • Community investments and donations reached USD3.41 million, benefiting more than 82,000 people through 2,045 volunteer activities.
Governance and transparency • The Audit & Risk Committee oversees ESG strategy; climate- and nature-related disclosures follow TCFD and TNFD recommendations and align with ISSB standards. • The Group refreshed its anti-bribery, corruption and diversity policies, and introduced an AI governance framework covering ethical use and data protection.
Awards and recognition During 2025 the Group received multiple accolades, including Asia Sustainability Reporting Awards’ “Asia’s Best Workplace Reporting” Bronze and the Hong Kong Management Association’s Sustainability Distinction Award, acknowledging its advancing ESG practices.