On the morning of November 17, Alibaba's newly launched AI application "Qianwen" encountered a traffic surge during its public beta debut, leading to service congestion and outages due to overwhelming user demand. Multiple user reports and in-app notifications indicated that the platform displayed "entry congestion" shortly after its official launch. Some users reported unresponsive commands in the chat interface, rendering the service temporarily unavailable.

As of press time, Alibaba has not responded to inquiries regarding the incident. Earlier today, the company announced "Qianwen's" expansion into the consumer market. Positioned as a "personal AI assistant" to rival ChatGPT, the app aims to integrate Alibaba's vast ecosystem, including e-commerce, mapping, and local services.